Service Now Developer (Lead)

SPS; New York (NY); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Paid Time Off

Medical, Dental, Vision

Job summary

SPS is seeking a highly skilled ServiceNow Developer with 7+ years of experience in design, development, and implementation, spanning ITSM, CSM, CMDB, IT Asset Management, integrations, and portal development.

The role involves owning technical solutions, scripting in JavaScript, CSS, HTML, Angular, and REST/SOAP APIs, and delivering ITIL-aligned ITSM processes with a proven delivery track record.

Qualifications

• IT Degree or relevant tertiary education in Computer Science.
• ServiceNow CSM + ITSM + 1 other product (e.g., ITAM, ITOM).
• A Plus: additional ServiceNow certifications.

Responsibilities

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Practical experience in creating or modifying ITSM toolset components
• Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped Apps, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform maps
• The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module; provide administration, application development, maintenance, and technical support
• Communication & Documentation
• Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Skills

JavaScript

Angular

REST APIs

SOAP APIs

HTML

CSS

ITSM

ITIL

Experience in ITSM toolsets

Education

IT Degree or relevant CS degree

Tools

ServiceNow

Scoped Apps

Reports

Import Sets

Knowledge Management

Job description

We are seeking a highly skilled ServiceNow Developer with over 7 years of experience in ServiceNow design, development, and implementation. Expertise spans across ITSM, CSM, CMDB, IT Asset Management, integrations, and portal development, with strong proficiency in JavaScript, CSS, HTML, Angular, and REST/SOAP APIs. Proven track record of implementing and customizing ITSM processes including Incident, Problem, Change, Service Request, and Configuration Management. Experienced in creating and modifying toolset components such as business rules, UI policies, scoped apps, reports, knowledge management,

Responsibilities

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Practical experience in the creation or modification of the relevant ITSM toolset components
• Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map
• The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module. The Service Now Developer will provide administration, application development, maintenance, and technical support
• Communication & Documentation
• Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Qualifications & Certifications

• IT Degree or relevant tertiary education in Computer Science
• ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.

A Plus

• Additional ServiceNow certifications, including - ServiceNow Suite Certified
• Exposure to/general understanding of ServiceNow licensing

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status

This posting is for an existing vacancy.

Pay Range

$50 - $60 USD

What We Offer

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.