ServiceNow SPM Practice Director

CoreX Corp; United States; Presencial; USD 180.000 - 230.000; Jornada completa

Descripción de la vacante

CoreX Corp, a ServiceNow Elite Partner, seeks an experienced ServiceNow Strategic Portfolio Management (SPM) Practice Director to lead, grow, and scale our SPM practice while delivering exceptional outcomes for customers.

This role partners with Sales, Solution Consulting, Architecture, and Delivery teams to drive business growth, develop scalable SPM solutions, and expand customer adoption across the ServiceNow platform, while building and mentoring a high-performing consulting team.

Formación

• 8+ years in ServiceNow consulting or delivery.
• 5+ years with ServiceNow SPM/ITBM.
• Proven record leading or scaling a SPM practice.
• Deep SPM expertise: PPM, APM, Demand, Resource, Strategy.
• Experience with executive-level relationships and presales.
• Willingness to travel for customer engagements.
• CSA and SPM certifications preferred.

Responsabilidades

• Own and drive strategy, growth and development of CoreX's ServiceNow SPM practice.
• Build and scale SPM services, delivery methodologies, best practices.
• Identify new business opportunities and expand SPM adoption across existing and prospective customers.
• Lead customer discovery sessions, solution discussions, and executive presentations.
• Provide leadership across multiple SPM engagements and ensure quality.
• Mentor and develop ServiceNow SPM architects, business process consultants, technical consultants, and developers.
• Promote training and professional development within the team.
• Travel as needed for customer engagements.

Conocimientos

ServiceNow

SPM/ITBM

Leadership

Presales

Stakeholder management

Herramientas

ServiceNow Platform

Descripción del empleo

AtCoreX, a ServiceNow Elite Partner, we are looking for an experiencedServiceNow Strategic Portfolio Management (SPM) Practice Directorto lead, grow, and scale our SPM practice while ensuring exceptional delivery outcomes for our customers.

This role will work closely with Sales, Solution Consulting, Architecture, and Delivery teams to drive business growth, develop scalable SPM solutions, and expand customer adoption across the ServiceNow platform.

As a strategic leader and trusted advisor, the SPM Practice Director will oversee practice strategy, business development, solution delivery, customer relationships, and team development.

The ideal candidate brings deep ServiceNow SPM expertise, strong commercial awareness, and proven experience building and leading high-performing consulting teams.

Key Responsibilities

• Own and drive the strategy, growth, and development of CoreX's ServiceNow SPM practice.
• Build and scale SPM service offerings, delivery methodologies, and best practices.
• Identify new business opportunities and expand SPM adoption across existing and prospective customers.
• Establish practice goals focused on revenue growth, profitability, utilization, and customer success.
• Partner with CoreX leadership to develop and execute long-term practice strategies.

Business Development & Presales

• Partner with Sales and Solution Consulting teams to identify and pursue new SPM opportunities.
• Lead customer discovery sessions, solution discussions, and executive presentations.
• Support solution design, scoping, estimates, proposals, and statements of work.
• Develop strong relationships within the ServiceNow ecosystem to support pipeline growth.
• Identify opportunities to expand ServiceNow SPM services within existing customer accounts.

Solution Delivery & Technical Leadership

• Provide leadership and oversight across multiple ServiceNow SPM customer engagements.
• Guide solution strategy and implementation across key SPM capabilities, including:
• Demand Management
• Resource Management
• Strategic Planning
• Ensure implementations align with customer objectives, project scope, timelines, and ServiceNow best practices.
• Work closely with Solution Architects and Delivery teams to ensure scalable, high-quality solutions.
• Identify and resolve delivery risks, customer escalations, and implementation challenges.

Customer Engagement & Strategic Advisory

• Serve as a trusted advisor to customer executives, PMO leaders, and IT leadership.
• Lead strategic discussions around portfolio management, investment planning, resource optimization, and digital transformation.
• Facilitate customer workshops, assessments, and roadmap development.
• Translate business objectives into actionable ServiceNow SPM solutions.
• Build and maintain strong customer relationships to drive long-term success and account growth.
• Lead, mentor, and develop ServiceNow SPM Solution Architects, Business Process Consultants, Technical Consultants, and Developers.
• Support hiring, resource planning, and team development as the practice grows.
• Establish training, certification, and professional development initiatives.
• Promote collaboration, knowledge sharing, and consistent delivery standards.
• Build a high-performing team focused on customer success and practice growth.

Required Experience & Skills

• 8+ years of experience in ServiceNow consulting, implementation, architecture, or delivery.
• 5+ years of experience with ServiceNow Strategic Portfolio Management (SPM/ITBM).
• Proven experience leading, building, or scaling a ServiceNow SPM practice or consulting team.
• Deep expertise across ServiceNow SPM, including PPM, APM, Demand Management, Resource Management, and Strategic Planning.
• Experience overseeing complex enterprise ServiceNow SPM implementations.
• Strong understanding of practice management, business development, and professional services delivery.
• Experience supporting presales activities, including solution design, scoping, proposals, and estimates.
• Demonstrated ability to lead and develop ServiceNow consulting teams.
• Strong understanding of resource planning, utilization, project profitability, and delivery governance.
• Experience managing executive-level customer relationships and strategic engagements.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to translate complex business requirements into scalable ServiceNow solutions.
• ServiceNow certifications, including CSA and relevant SPM certifications, preferred.
• Previous ServiceNow Partner or professional services experience highly preferred.
• Willingness to travel as needed for customer engagements.

About CoreX

At CoreX, we're on a mission to empower customers to harness the power of ServiceNow, unlocking trapped value in their Business Operations — from Customers and Suppliers to Finance, Supply Chain, and Procurement organizations.

Powered by ServiceNow since 2009, we're building a best-of-the-best ecosystem team and uniting talented professionals who want to be part of something special.