ServiceNow SPM Enablement & Adoption Lead

Nesco Resource; Westerville (OH); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

MEC plan (Medical, Vision, Dental)

401K

Employee Assistance Program (EAP)

Job summary

Nesco Resource is seeking a ServiceNow SPM Enablement Specialist in Ohio to drive rollout, adoption, and expansion of SPM capabilities across the organization. You will develop process documentation, build end-user training, and shepherd governance and SOPs while collaborating with IT leadership and business units.

You will lead Resource Management onboarding, support Idea Management, and expand Strategic Planning Workspace across units.

Qualifications

• ServiceNow CIS certification in SPM or ITBM is required.
• Experience with Strategic Planning Workspace and Innovation Management in ServiceNow.
• Background in change management or organizational change enablement.
• Familiarity with ITIL and portfolio or program management frameworks.
• Experience in a global, matrixed organization with diverse stakeholders.
• Familiarity with the ServiceNow Yokohama release or later.

Responsibilities

• Develop and maintain comprehensive process documentation for ServiceNow SPM modules, including Resource Management, Idea Management, and Strategic Planning Workspace.
• Create end-user and practitioner training materials, including guides, quick reference cards, and walkthroughs.
• Establish and document standard operating procedures (SOPs) for SPM workflows and governance.
• Lead the rollout of Resource Management capabilities to IT teams.
• Deliver training sessions and enablement activities to support Resource Management onboarding.
• Track adoption metrics and provide status updates to the ServiceNow Process Owner and program leadership.

Skills

ServiceNow CIS Certification (SPM/ITBM

Strategic Planning Workspace

Innovation Management in ServiceNow

Change management / enablement

ITIL familiarity

Global matrixed environment experience

Job description

Nesco Resource is seeking a ServiceNow SPM Enablement Specialist in Ohio to drive rollout, adoption, and expansion of SPM capabilities across the organization. You will develop process documentation, build end-user training, and shepherd governance and SOPs while collaborating with IT leadership and business units.

You will lead Resource Management onboarding, support Idea Management, and expand Strategic Planning Workspace across units.