ServiceNow Solutions Architect

General Dynamics Information Technology; United States; Remote; USD 120,000 - 200,000; Full time

Job summary

A leading company is seeking an experienced ServiceNow Solutions Architect to spearhead the design and implementation of ServiceNow solutions for government contracts. Candidates should have extensive experience in ServiceNow architecture, compliance with government standards, and a proven track record in delivering solution capabilities. The role requires strong technical leadership, stakeholder collaboration, and the ability to provide expert guidance during implementations. Ideal candidates will possess relevant certifications, including ServiceNow Certified Administrator and Implementation Specialist.

Benefits

Full-flex work week

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities

Paid vacation and holidays

Qualifications

• 15+ years experience in ServiceNow implementations.
• Experience in federal contracts and compliance.
• ServiceNow Certified System Administrator required.

Responsibilities

• Lead design and implementation of ServiceNow solutions.
• Collaborate with government clients to gather requirements.
• Ensure compliance with FISMA, FedRAMP, and NIST standards.

Skills

ServiceNow architecture

JavaScript

Compliance with government standards

Analytical skills

Stakeholder management

Education

Bachelor’s degree in Computer Science or Information Technology

Master’s degree preferred

Job description

We are seeking an experienced ServiceNow Solutions Architect to lead the design, development, and implementation of ServiceNow solutions in support of our government contracts. The ideal candidate will possess a strong background in ServiceNow platform architecture, government compliance standards, and a proven track record of delivering ServiceNow capabilities within the federal environment.

Key Responsibilities

• Sales/Pre-Sales: Experience and a track record of growing ServiceNow work through successful sales and pre-sales efforts.
• Solution Design & Architecture: Lead the end-to-end design of ServiceNow solutions tailored to meet government contract requirements, ensuring alignment with security, compliance, and operational standards.
• Stakeholder Collaboration: Work closely with government clients, project managers, and cross-functional teams to gather requirements and translate them into scalable ServiceNow architectures.
• Implementation Support: Provide guidance during the development, configuration, and deployment of ServiceNow modules, including ITSM, HR, Security Operations, and Custom Applications.
• Compliance & Security: Ensure all ServiceNow solutions adhere to government regulations such as FISMA, FedRAMP, NIST, and other relevant standards.
• Technical Leadership: Serve as a technical expert and mentor for development teams, ensuring best practices in configuration, scripting, and integrations.
• Integration & Automation: Design and implement integrations with other government systems and data sources using APIs, web services, and connectors.
• Documentation & Reporting: Develop comprehensive technical documentation, architecture diagrams, and progress reports for stakeholders and auditors.
• Continuous Improvement: Stay current with ServiceNow platform updates, government compliance requirements, and industry best practices to recommend improvements and innovations.

Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s preferred.

Experience:

• 15+ years total experience required.
• Extensive experience in designing and implementing ServiceNow solutions Experience supporting government or federal contracts
• Experience Growing ServiceNow work through sales and pre-sales efforts.

Technical Skills:

• Strong understanding of ServiceNow architecture, workflows, scripting (JavaScript), and integrations.
• Familiarity with government security standards and compliance frameworks.
• Experience with REST, SOAP, LDAP, and other integration technologies.

Desired Attributes:

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Commitment to quality, security, and compliance.

Certifications:

• ServiceNow Certified System Administrator required within 30 days of hire.
• ServiceNow Certified Application Developer required within 30 days of hire.
• ServiceNow Certified Implementation Specialist (ITSM, Security Operations, Discovery, HAM, SAM) required within 30 days of hire.
• ServiceNow Certified Technical Architect preferred.
• Additional security or compliance certifications (e.g., CISSP, CISM) are a plus.

Security Clearance: Ability to obtain and maintain a U.S. government security clearance up to Top Secret level strongly preferred.

Location: Remote

GDIT Is Your Place

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays