ServiceNow Solution Architect

Globalchannelmanagement; Tampa (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking an experienced ServiceNow Solution Architect in Tampa, Florida. The role requires over 6 years of experience, specifically overseeing ITSM and SPM implementations and optimization. Responsibilities include developing project plans, facilitating stakeholder engagement, and ensuring compliance with governance frameworks. This position offers an opportunity to collaborate on long-term ServiceNow roadmaps while ensuring successful project delivery and adoption.

Qualifications

• 6+ years of experience in ServiceNow.
• Deep understanding of ITIL and CSDM standards.
• Proven ability to manage project timelines and budgets.

Responsibilities

• Develop and maintain detailed project plans.
• Facilitate stakeholder engagement and requirements gathering.
• Monitor project KPIs and report progress using dashboards.

Skills

Leadership in ServiceNow projects

ITSM and SPM module experience

Agile methodologies

Stakeholder engagement

Job description

About the job ServiceNow Solution Architect

ServiceNow Solution Architect needs 6+ years experience

ServiceNow Solution Architect requires:

• Experience Leading end-to-end delivery of ServiceNow projects.,
• Experience Overseeing implementation and optimization of ITSM, SPM, and ITOM modules, including workflows, integrations, and reporting.

ServiceNow Solution Architect duties:

• Develop and maintain detailed project plans, timelines, budgets, and risk mitigation strategies.
• Facilitate stakeholder engagement, requirements gathering, and change management activities.
• Ensure compliance with governance frameworks, including ITIL, Agile, and CSDM standards.
• Monitor project KPIs and use ServiceNow dashboards to report progress and performance.
• Coordinate testing, training, and go-live support to ensure successful adoption and sustainability.
• Collaborate with enterprise architects to define long-term ServiceNow roadmaps, including module upgrades and new capability rollouts.