ServiceNow Software Engineer III

V-Soft Consulting Group, Inc.; Cincinnati (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Full benefits (Medical, Dental, Vision

401(k) plan

Competitive compensation and more

Job summary

V-Soft Consulting Group, Inc. is hiring a ServiceNow Software Engineer III in Cincinnati, OH.

You will design and support integrations between CRM platforms and ServiceNow, linking customer, company, relationship, account, and contact data. You will build solutions using Flow Designer, IntegrationHub, Business Rules, Script Includes, UI Actions, and Client Scripts, while enabling automated case intake, assignments, escalations, and notifications.

Qualifications

• Design and support integrations between CRM platforms and ServiceNow.
• Integrate customer, company, relationship, account, and contact information.
• Develop integrations using REST APIs, SOAP APIs, Integration Hub, and MID Server.
• Troubleshoot integration failures and data quality issues.

Responsibilities

• Develop and enhance customer portals, Service Portal, and Employee Center.
• Automate workflows including case intake, assignment, escalation, notifications and approvals.
• Create dashboards and KPIs for case volumes, SLA compliance, resolution times, and queue management.

Skills

ServiceNow integrations

Workflow automation

Troubleshooting

Analytics & dashboards

Tools

Flow Designer

IntegrationHub

Business Rules

Script Includes

UI Actions

Client Scripts

Job description

Primary Location

Cincinnati, OH

V-Soft Consulting is currently hiring for a ServiceNow Software Engineer III for our premier client in Cincinnati, OH.

Skills

Knowledge, Skills and Abilities

CRM - ServiceNow Integrations

• Design and support integrations between CRM platforms and ServiceNow.
• Integrate customer, company, relationship, account, and contact information.
• Develop integrations using:
• REST APIs
• SOAP APIs
• Integration Hub
• MID Server

Troubleshoot integration failures and data quality issues.

Portal And User Experience

• Development and enhancement:
• Customer portals
• Service Portal
• Employee Center
• Workflow Automation

Develop solutions using:

• Flow Designer
• IntegrationHub
• Business Rules
• Script Includes
• UI Actions
• Client Scripts

Automate:

• Case intake
• Assignment
• Escalation
• Notifications
• Approval processes

Reporting & Analytics

Create dashboards and KPIs for:

• Case volumes
• SLA compliance
• Resolution times
• Queue management
• Customer experience metrics

As a valued V-Soft Consultant, you're eligible for:

• Full benefits (Medical, Dental, Vision)
• 401(k) plan
• Competitive compensation and more

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call [phone].