ServiceNow Senior. Business Analyst (SPM)

Accenture Federal Services; Springfield (VA); On-site; USD 146,200 - 174,000; Full time

Job summary

Accenture Federal Services is seeking a ServiceNow Functional Lead in Springfield, Virginia. The role involves leading the collection and documentation of business processes, managing ServiceNow designers, and overseeing IT project delivery. Candidates should have at least 5 years of experience in leading ServiceNow implementations and a strong background in managing teams. Compensation for this position ranges from $146,200 to $174,000 USD, with various benefits offered.

Qualifications

• 5 years of relevant experience leading ServiceNow implementations.
• Experience overseeing IT project delivery.
• Experience leading a team of business analysts.

Responsibilities

• Manage the functional ServiceNow designers and change management team.
• Lead Requirement activities.
• Facilitate process redesign and serve as a liaison to business.

Skills

Leading ServiceNow implementations

Planning and executing IT projects

Leading business analysts

Developing AGILE user stories

Tools

ServiceNow

Job description

Job Description

Accenture Federal Services is looking for a ServiceNow Functional Lead to lead the collection, synthesis, analysis, and documentation of existing business processes and design of new business processes. You will collaborate with business and technical stakeholders to identify, define, and document detailed product requirements and use cases. You'll also facilitate process redesign, serving as a liaison to the business community while advising on all change aspects.

Responsibilities

• Day-to-day management of the functional ServiceNow designers and change management team
• Lead Requirement activities
• Lead the functional design activities

What You Need

• 5 years of relevant experience leading ServiceNow implementations
• Experience overseeing the planning, execution, and delivery of IT projects, including defining project scope, allocating resources, and monitoring progress
• Experience leading a small team of business analysts

Bonus Points

• Experience developing AGILE user stories
• Writing functional test scripts
• ServiceNow certifications such as CSA or CIS-ITSM

Security Clearance

• An active Top Secret security clearance with SCI eligibility is required and must be able to obtain a polygraph

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience.

Compensation range: $146,200—$174,000 USD

Accenture Federal Services offers a wide variety of benefits. Please find more information on benefits here. We accept applications on an on‑going basis and there is no fixed deadline to apply.

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.