ServiceNow Business Analyst (HRSD)

Accenture-Federal-Services-2; Springfield (VA); Presencial; USD 86 000 - 176 000; Tempo integral

Resumo da oferta

Accenture Federal Services is seeking a ServiceNow Business Analyst to join the team in the Northern Virginia area. The ideal candidate will perform business analysis activities for ServiceNow implementations supporting the Hadlock contract, providing analytical rigor and structured process insights to support requirements development, process optimization, and user adoption.

Join Accenture Federal Services, a technology company within global Accenture, and contribute to delivering solutions

Qualificações

• 4 years of business analysis experience with hands on ServiceNow requirements definition and process analysis; federal experience preferred

Responsabilidades

• Conducts requirements gathering sessions with stakeholders documenting business needs and process requirements
• Develops user stories with clear acceptance criteria supporting Agile development sprints
• Creates process documentation including process flows, use cases, and functional specifications
• Performs gap analysis comparing current state processes with desired future state capabilities
• Facilitates workshops and working sessions with business users and technical teams
• Develops a thorough understanding of requirements then applies industry best practices and detailed knowledge of ServiceNow to design optimal solutions that support business processes and meet or exceed functional requirements
• Supports user acceptance testing including test case development, execution coordination, and defect validation
• Documents business rules, workflow logic, and configuration requirements for technical implementation
• Collaborates with ServiceNow developers ensuring requirements are accurately translated into technical solutions
• Participates in Agile ceremonies including sprint planning, backlog refinement, and retrospectives
• Conducts solution demonstrations and validation sessions with stakeholders
• Maintains requirements traceability matrices tracking requirements through implementation
• Supports change management activities including training material development and user communication

Conhecimentos

ServiceNow requirements

Business analysis

Agile

Stakeholder engagement

Ferramentas

ServiceNow

Descrição da oferta de emprego

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description:

Accenture Federal Services is seeking a ServiceNow Business Analyst to join the team. The ideal candidate will perform business analysis activities for ServiceNow implementations supporting the Hadlock contract, providing analytical rigor and structured process insights to support requirements development, process optimization, and user adoption. Apply modern process improvement techniques collaborating closely with both functional and technical stakeholders. Takes increasing responsibility for requirements definition, stakeholder engagement, and contributing to solution validation within Agile delivery models.

Key Responsibilities:

• Conducts requirements gathering sessions with stakeholders documenting business needs and process requirements
• Develops user stories with clear acceptance criteria supporting Agile development sprints
• Creates process documentation including process flows, use cases, and functional specifications
• Performs gap analysis comparing current state processes with desired future state capabilities
• Facilitates workshops and working sessions with business users and technical teams
• Develops a thorough understanding of requirements then applies industry best practices and detailed knowledge of ServiceNow to design optimal solutions that support business processes and meet or exceed functional requirements
• Supports user acceptance testing including test case development, execution coordination, and defect validation
• Documents business rules, workflow logic, and configuration requirements for technical implementation
• Collaborates with ServiceNow developers ensuring requirements are accurately translated into technical solutions
• Participates in Agile ceremonies including sprint planning, backlog refinement, and retrospectives
• Conducts solution demonstrations and validation sessions with stakeholders
• Maintains requirements traceability matrices tracking requirements through implementation
• Supports change management activities including training material development and user communication

Required Qualifications:

• 4 years of business analysis experience with hands on ServiceNow requirements definition and process analysis; federal experience preferred
• Location & Work Requirements: Northern Virginia area. This position requires onsite presence at the contractor facility 4 to 5 days per week.

Preferred Qualifications:

• ITIL Foundation, ServiceNow CSA, CBAP, PMI PBA, or business analysis certifications

Security Clearance:

• An active TS/SCI is required and must be willing to obtain polygraph

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$86,400 - $176,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affinity inclusive employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Accenture Federal Services’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.