ServiceNow SAM Developer

KaylaTek, Inc.; Westphalia (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company matching

Paid Time Off

EAP

Job summary

KaylaTek, Inc. seeks an experienced ServiceNow SAM Developer to join the Strategic Operations Project Team to transition AFDW ITSM BMC Helix to ServiceNow. Location: Joint Base Andrews, MD—100% on site with ad-hoc telework.

Requirements include ServiceNow certification and CIS ITSM, with 8+ years of related experience. We offer competitive compensation and a comprehensive benefits package including medical, dental, vision, 401(k) with company matching, disability coverage, paid time off, and

Qualifications

• Requires a Bachelor's degree in CS, IS, IT, Engineering or related field and 8+ years of relevant experience (or a Master's with 6+ years).
• At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML).
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer is required.

Responsibilities

• SAM & ITAM Module Engineering: configure and maintain ServiceNow SAM Pro and related integrations.
• Platform Development: design, code, test, and deploy scalable ServiceNow solutions.
• Integrations, Data Management & Reporting: data ingestion, mapping, dashboards, and reports.
• Release, Maintenance & Governance: update sets, upgrades, testing, and governance.

Skills

ServiceNow development

JavaScript

Flow Designer

APIs

Scripting

Glide APIs

UI Scripts

Configuration

Education

Bachelor's Degree in Computer Science or related field

Master's degree (if applicable)

ITIL/ITSM certifications (advantageous)

Tools

ServiceNow

Flow Designer

IntegrationHub

API Integrations

CMDB/ITAM/SAM

Job description

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

Employee Benefit Offerings

• Medical
• Dental
• Vision
• Health Savings Account
• FSA
• 401(k) with company matching
• Short-Term and Long-Term Disability
• Life and AD&D Insurance
• Paid Time Off
• 11 Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Program
• Military Leave Support
• Referral bonuses and more!

We are seeking an experienced ServiceNow SAM Developer to join the Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to ServiceNow.

Location: Joint Base Andrews, MD - 100% on site (with ad-hoc telework)

Shift: Day Shift (M-F);

Certifications required:

• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
• Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM, preferred.

Security Clearance

• Active DOD Secret clearance

Essential Job Functions

• SAM & ITAM Module Engineering.

  • Module Configuration: Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
  • License & Compliance Operations: Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
  • Lifecycle Automation: Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.

• Platform Development & Customization.

  • Full-Lifecycle Development: Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
  • Core Scripting & Logic: Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.
  • Data Architecture: Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.

• Integrations, Data Management & Reporting.

  • Data Ingestion & Mapping: Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
  • Analytics & Visibility: Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.

• Release, Maintenance & Governance.

  • Deployment & Change Management: Prepare technical design specifications and migrate update sets/scoped applications across sub-production and production instances.
  • Upgrades & Testing: Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.
  • Emerging Platform Capabilities: Explore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self-service.

• Stakeholder Collaboration & Enablement.

  • Requirements Translation: Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
  • Knowledge Transfer: Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard fellow team members.

Basic Qualifications

• Requires a Bachelors Degree in Computer Science, Information Systems, IT, Engineering, or related field and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
• At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
• Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM, preferred.
• Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
• Proven experience in large-scale ServiceNow implementations and platform governance.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

MUST BE A US CITIZEN

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

KaylaTek is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

E-VERIFY AND BACKGROUND CHECKS

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. KaylaTek participates in the DHS e-Verify program. KaylaTek also conducts a background check on all candidates post offer though PROScreening LLC.