ServiceNow SAM Developer

KaylaTek, Inc.; Camp Springs (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

FSA

401(k) with company matching

Short-Term and Long-Term Disability

Life and AD&D Insurance

Paid Time Off

11 Paid Holidays

Employee Assistance Program (EAP)

Professional Development Program

Military Leave Support

Referral bonuses

Job summary

KaylaTek, Inc. is seeking an experienced ServiceNow SAM Developer to join the Strategic Operations Project Team, transitioning AFDW ITSM BMC Helix to ServiceNow. The role is 100% on site at Joint Base Andrews, MD, with ad-hoc telework.

Required certifications include ServiceNow System Administrator or Developer, with CIS ITSM preferred. Active DoD Secret clearance is required. The position focuses on SAM/ITAM, platform development, data management, and governance to deliver enterprise asset

Qualifications

• Requires a Bachelor’s Degree in Computer Science, Information Systems, IT, Engineering, or related field and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience.
• At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
• Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM, preferred.
• Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
• Proven experience in large-scale ServiceNow implementations and platform governance.

Responsibilities

• SAM & ITAM Module Engineering: Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
• License & Compliance Operations: Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
• Lifecycle Automation: Design end-to-end asset lifecycle automations using Flow Designer, Workflow Editor, and Scoped Applications.
• Platform Development & Customization: Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
• Core Scripting & Logic: Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets.
• Data Architecture: Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
• Integrations, Data Management & Reporting: Data ingestion, mapping, and dashboards; executive compliance reports and audit reports.
• Release, Maintenance & Governance: Deploy updates, migrations, upgrades, testing, and ATF validations.
• Stakeholder Collaboration & Enablement: Translate licensing rules with ITAM teams; create runbooks and knowledge bases; mentor teammates.

Skills

ServiceNow development

JavaScript

Flow Designer

ITOM

CMDB

API integrations

Scripting

Stakeholder collaboration

Education

Bachelor’s Degree in CS or related field

Master’s degree in related field

Tools

ServiceNow Platform

IntegrationHub

ATF

Job description

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

Employee Benefit Offerings

• Medical
• Dental
• Vision
• Health Savings Account
• FSA
• 401(k) with company matching
• Short-Term and Long-Term Disability
• Life and AD&D Insurance
• Paid Time Off
• 11 Paid Holidays
• Employee Assistance Program (EAP)
• Professional Development Program
• Military Leave Support
• Referral bonuses and more!

We are seeking an experienced ServiceNow SAM Developer to join the Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to ServiceNow.

Location: Joint Base Andrews, MD - 100% on site (with ad-hoc telework)

Shift: Day Shift (M-F);

Certifications required:

• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
• Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM, preferred.

Security Clearance

• Active DOD Secret clearance

Essential Job Functions

• SAM & ITAM Module Engineering.

  • Module Configuration: Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
  • License & Compliance Operations: Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
  • Lifecycle Automation: Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.

• Platform Development & Customization.

  • Full-Lifecycle Development: Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
  • Core Scripting & Logic: Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.
  • Data Architecture: Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.

• Integrations, Data Management & Reporting.

  • Data Ingestion & Mapping: Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
  • Analytics & Visibility: Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.

• Release, Maintenance & Governance.

  • Deployment & Change Management: Prepare technical design specifications and migrate update sets/scoped applications across sub-production and production instances.
  • Upgrades & Testing: Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.
  • Emerging Platform Capabilities: Explore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self-service.

• Stakeholder Collaboration & Enablement.

  • Requirements Translation: Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
  • Knowledge Transfer: Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard fellow team members.

Basic Qualifications

• Requires a Bachelors Degree in Computer Science, Information Systems, IT, Engineering, or related field and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
• At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
• Advanced ServiceNow Certifications: Certified Implementation Specialist (CIS) in ITSM, preferred.
• Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
• Proven experience in large-scale ServiceNow implementations and platform governance.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

MUST BE A US CITIZEN

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EQUAL OPPORTUNITY EMPLOYER

KaylaTek is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

E-VERIFY AND BACKGROUND CHECKS

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. KaylaTek participates in the DHS e-Verify program. KaylaTek also conducts a background check on all candidates post offer though PROScreening LLC.