ServiceNow SAM Analyst: Licensing & Compliance Optimization

Teledyne Technologies Incorporated; Huntsville (AL); On-site; USD 78,000 - 104,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a Software Asset Management (SAM) Analyst to manage software assets lifecycle using the ServiceNow SAM platform in Huntsville, AL. You will ensure license compliance, reduce software costs, improve data quality, and mitigate audit risk while partnering with IT, Procurement, Finance, Security, and Legal teams.

The ideal candidate has 3–5+ years in SAM/ITAM, hands-on ServiceNow SAM experience, and knowledge of major software licensing models.

Qualifications

• Bachelor’s degree in Information Systems, Business, or a related field.
• 3–5+ years experience in Software Asset Management (SAM) or IT Asset Management (ITAM).
• Hands-on experience with SAM/ITSM tooling; ServiceNow SAM strongly preferred.
• Working knowledge of major software licensing models (Microsoft, Oracle, IBM, Adobe, SAP, SaaS).
• Experience with CMDB and ITSM processes.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Manage software asset inventory, entitlements, usage data and compliance activities using ServiceNow SAM Professional.
• Configure, maintain, and enhance the ServiceNow SAM platform including models, entitlements, and normalization processes.
• Implement and validate ServiceNow SAM changes, upgrades/patches, and new features; build dashboards and automate SAM workflows where possible.
• Maintain data integrity across CMDB and asset repositories; reconcile data from discovery tools, contracts, invoices, and vendor portals.
• Track usage vs. entitlements; perform reconciliation and compliance reporting to identify license risk.
• Support internal and external vendor audits and maintain licensing documentation.
• Analyze usage and licensing data to identify cost optimization opportunities and improve license utilization.
• Support software request, approval, and fulfillment workflows.
• Integrate SAM with discovery and endpoint/asset sources (ServiceNow Discovery, SCCM, Intune).
• Collaborate with Procurement, Finance, and Security to communicate compliance posture and savings opportunities.

Skills

Analytical skills

Communication

Cross-functional collaboration

Problem-solving

Attention to detail

Education

Bachelor's degree (IS/Business)

Tools

ServiceNow SAM

SCCM

Intune

CMDB tooling

Job description

Teledyne Technologies Incorporated is seeking a Software Asset Management (SAM) Analyst to manage software assets lifecycle using the ServiceNow SAM platform in Huntsville, AL. You will ensure license compliance, reduce software costs, improve data quality, and mitigate audit risk while partnering with IT, Procurement, Finance, Security, and Legal teams.

The ideal candidate has 3–5+ years in SAM/ITAM, hands-on ServiceNow SAM experience, and knowledge of major software licensing models.