ServiceNow Program Lead for Enterprise IT & SecOps

General Dynamics Information Technology; Rockville (MD); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits and wellness

401K with company match

Competitive pay and paid time off

Job summary

General Dynamics Information Technology (GDIT) seeks a Project Manager to lead a technical team delivering ServiceNow solutions for NIH/NIAID, including ITSM, ITOM, SecOps, and CMDB. You will guide Agile practices, manage platform operations, and ensure a high‑quality user experience for federal stakeholders and cross‑functional teams.

The role requires strong technical leadership, excellent communication, and the ability to coordinate with developers, administrators, and analysts to deliver

Qualifications

• 5+ years of IT project management, software delivery, or enterprise platform support.
• 5+ years hands‑on experience with the ServiceNow platform in enterprise environments.
• Strong knowledge of ServiceNow core modules (ITSM, ITOM, CMDB, SecOps/VR).
• Experience leading technical teams delivering enterprise software solutions.
• Proficiency with modern JavaScript and front‑end frameworks (React).
• Experience in Agile with release and change management.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Lead technical development, integration, and enhancement of ServiceNow modules and custom applications.
• Oversee day‑to‑day platform operations including administration, maintenance, monitoring, and upgrades.
• Manage technical staff—developers, administrators, analysts; set priorities and ensure delivery.
• Guide Agile practices including sprint planning, backlog management, and releases.
• Collaborate with federal leadership and partner teams to define requirements and communicate progress.
• Ensure security, performance, accessibility, and documentation best practices.

Skills

IT project management

ServiceNow

Agile

Stakeholder engagement

JavaScript

React

Team leadership

Education

Bachelor’s degree or equivalent

Job description

General Dynamics Information Technology (GDIT) seeks a Project Manager to lead a technical team delivering ServiceNow solutions for NIH/NIAID, including ITSM, ITOM, SecOps, and CMDB. You will guide Agile practices, manage platform operations, and ensure a high‑quality user experience for federal stakeholders and cross‑functional teams.

The role requires strong technical leadership, excellent communication, and the ability to coordinate with developers, administrators, and analysts to deliver