ServiceNow Product/Process Owner

Koniag Services, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Job summary

Koniag Advisory and Business Solutions, LLC seeks a ServiceNow PM / Scrum Master to support KABS and our government customer in Washington, DC. The role is hybrid with 1 day onsite and requires ability to obtain a Public Trust.

Responsibilities include owning ServiceNow product backlog, translating stakeholder needs into stories, defining governance, and guiding delivery from concept to adoption across ITSM and digital workplace initiatives.

Qualifications

• Bachelor's degree or equivalent work experience in a related discipline.
• 5+ years of experience as a product owner, process owner, service owner, business analyst, or ITSM lead.
• Experience supporting ServiceNow, enterprise workflow, ITSM, service management, or digital workplace products.
• Certified Scrum Product Owner, SAFe Product Owner/Product Manager, ITIL Foundation, or ServiceNow certification.
• Experience owning federal service management, platform, or business process modernization outcomes.

Responsibilities

• Own assigned ServiceNow product or process backlog, roadmap inputs, priorities, acceptance criteria, and outcome measures.
• Translate stakeholder needs, process pain points, policy requirements, and operational goals into actionable features and user stories.
• Define process models, roles, handoffs, controls, KPIs, service levels, and governance expectations.
• Partner with architects, business analysts, developers, QA, admins, and change managers to guide delivery from concept through adoption.
• Make prioritization decisions using mission value, user impact, compliance, risk, complexity, and capacity considerations.
• Support demos, UAT, release readiness, adoption planning, and continuous improvement based on user feedback and operational metrics.

Skills

Product ownership

Backlog management

Process design

Stakeholder facilitation

Prioritization

Acceptance decisions

ServiceNow knowledge

Communication

Public Trust clearance

Education

Bachelor's degree or equivalent

ITIL Foundation

CSPO / SAFe PO/PM or ServiceNow certification

Tools

Jira

Confluence

Power BI

Roadmap tools

Agile metrics

Job description

Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow PM / Scrum Master to support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a ServiceNow Product / Process Owner to support the Digital Workplace workforce by owning product direction, process outcomes, backlog priorities, and stakeholder alignment for ServiceNow capabilities. The successful candidate will ensure platform work produces measurable operational value and aligns with service management and digital workplace objectives. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.

The ServiceNow Product / Process Owner will define product priorities and process outcomes for assigned ServiceNow capabilities.

Principal responsibilities will include but are not limited to:

• Own assigned ServiceNow product or process backlog, roadmap inputs, priorities, acceptance criteria, and outcome measures.
• Translate stakeholder needs, process pain points, policy requirements, and operational goals into actionable features and user stories.
• Define process models, roles, handoffs, controls, KPIs, service levels, and governance expectations.
• Partner with architects, business analysts, developers, QA, admins, and change managers to guide delivery from concept through adoption.
• Make prioritization decisions using mission value, user impact, compliance, risk, complexity, and capacity considerations.
• Support demos, UAT, release readiness, adoption planning, and continuous improvement based on user feedback and operational metrics.

Education and Experience:

Required:

• Bachelor's degree in Business, Information Systems, Public Administration, Computer Science, or a related discipline, or equivalent work experience.
• 5+ years of experience as a product owner, process owner, service owner, business analyst, or ITSM lead.
• Experience supporting ServiceNow, enterprise workflow, ITSM, service management, or digital workplace products.
• Certified Scrum Product Owner, SAFe Product Owner/Product Manager, ITIL Foundation, or ServiceNow certification.
• Experience owning federal service management, platform, or business process modernization outcomes.

Required Skills and Competencies:

• Strong product ownership, backlog management, process design, stakeholder facilitation, prioritization, and acceptance decision skills.
• Working knowledge of ServiceNow capabilities and service management processes.
• Ability to define measurable outcomes, process controls, KPIs, and user adoption needs.
• Strong communication skills with the ability to align business, technical, and operational stakeholders.
• Ability to obtain a Public Trust clearance.

Desired Skills and Competencies:

• Experience with SPM, ITSM, CSM, HRSD, SecOps, CMDB/CSDM, service catalog, or knowledge management products.
• Familiarity with Jira, Confluence, Power BI, roadmap tools, and Agile delivery metrics.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352