ServiceNow Business Analyst

Koniag Services, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Koniag Advisory and Business Solutions, LLC is seeking a ServiceNow Business Analyst to translate stakeholder needs into clear requirements, user stories, process designs, and acceptance criteria for ServiceNow products and workflows. Work will be performed at the client's facility or remote locations during Eastern Time core business hours.

The role collaborates with stakeholders, product owners, architects, developers, QA analysts, and operations to define and validate ServiceNow capabilities

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related discipline, or equivalent work experience.
• 5+ years of experience as a business analyst, systems analyst, product analyst, or process analyst.
• 2+ years of experience supporting ServiceNow, ITSM, workflow automation, or enterprise platform delivery.
• ServiceNow Certified System Administrator, ITIL Foundation, Certified Scrum Product Owner, or comparable credential.
• Experience supporting federal IT service delivery or digital workplace modernization.

Responsibilities

• Elicit, analyze, document, and manage business, functional, reporting, integration, and workflow requirements.
• Develop user stories, acceptance criteria, process flows, data needs, business rules, and testable requirements.
• Facilitate workshops, backlog refinement, sprint planning support, demos, and requirements validation sessions.
• Analyze current-state processes and recommend practical improvements using ServiceNow capabilities.
• Support UAT planning, test case review, defect triage, release readiness, training inputs, and operational transition.
• Maintain traceability between stakeholder needs, platform configuration, test results, and delivered outcomes.

Skills

Requirements elicitation

Process modeling

User stories

Stakeholder facilitation

ServiceNow knowledge

ITSM

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Job description

Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow Business Analyst support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a ServiceNow Business Analyst to support the Digital Workplace workforce by translating stakeholder needs into clear requirements, user stories, process designs, and acceptance criteria for ServiceNow products and workflows. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.

The ServiceNow Business Analyst will work with stakeholders, product owners, architects, developers, QA analysts, and operational teams to define and validate ServiceNow capabilities.

Principal responsibilities will include but are not limited to:

• Elicit, analyze, document, and manage business, functional, reporting, integration, and workflow requirements.
• Develop user stories, acceptance criteria, process flows, data needs, business rules, and testable requirements.
• Facilitate workshops, backlog refinement, sprint planning support, demos, and requirements validation sessions.
• Analyze current-state processes and recommend practical improvements using ServiceNow capabilities.
• Support UAT planning, test case review, defect triage, release readiness, training inputs, and operational transition.
• Maintain traceability between stakeholder needs, platform configuration, test results, and delivered outcomes.

Education and Experience:

Required:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent work experience.
• 5+ years of experience as a business analyst, systems analyst, product analyst, or process analyst.
• 2+ years of experience supporting ServiceNow, ITSM, workflow automation, or enterprise platform delivery.
• ServiceNow Certified System Administrator, ITIL Foundation, Certified Scrum Product Owner, or comparable credential.
• Experience supporting federal IT service delivery or digital workplace modernization.

Required Skills and Competencies:

• Strong requirements elicitation, process modeling, user story writing, acceptance criteria, and stakeholder facilitation skills.
• Working knowledge of ServiceNow capabilities, ITSM processes, workflow design, reporting, and platform configuration concepts.
• Ability to bridge business needs and technical implementation without overcomplicating requirements.
• Strong documentation, communication, and analytical skills.
• Ability to obtain a Public Trust clearance.

Desired Skills and Competencies:

• Experience with CSDM, CMDB, service catalog, knowledge management, incident, request, change, problem, SPM, or SecOps processes.
• Familiarity with Jira, Confluence, Agile delivery, and UAT coordination.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.