ServiceNow PM / Scrum Master

Koniag Services, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

3 weeks paid time off

Job summary

Koniag Advisory and Business Solutions, LLC, a Koniag Government Services company, seeks a ServiceNow PM / Scrum Master to support Digital Workplace initiatives for federal customers in Washington, DC. Hybrid work (1 day onsite) and eligibility for a Public Trust are required.

You will coordinate delivery, manage execution risk, facilitate Agile ceremonies, and ensure ServiceNow work is planned, tracked, and delivered with disciplined control. Eastern Time core hours apply.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years IT project management experience.
• Experience supporting Scrum, Kanban, SAFe, or hybrid Agile.
• Certified ScrumMaster, PMI-ACP, PMP, SAFe, ITIL or similar credential.
• Experience delivering ServiceNow or ITSM in federal environments.

Responsibilities

• Facilitate sprint planning, daily standups, backlog refinement, reviews, and retros.
• Manage delivery plans, risks, issues, milestones, and stakeholder communications.
• Coordinate with product owners, architects, developers, QA, cybersecurity, and change mgmt teams.
• Track progress, blockers, and drive timely resolutions.
• Support release readiness, governance reviews, and operational transition.
• Maintain delivery artifacts, sprint metrics, RAID logs, and mgmt briefings.

Skills

Agile facilitation

Project coordination

Stakeholder management

Risk management

Status reporting

Jira

Confluence

ServiceNow SPM

Scrum

SAFe

Education

Bachelor's degree in Project Management / Information Systems / Business / CS

Tools

Jira

Confluence

ServiceNow SPM

Job description

Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow PM / Scrum Master to support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a ServiceNow PM / Scrum Master to support the Digital Workplace workforce by coordinating delivery, managing execution risk, facilitating Agile ceremonies, and ensuring ServiceNow work is planned, tracked, communicated, and delivered with disciplined operational control. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.

The ServiceNow PM / Scrum Master will support project execution and Agile delivery for ServiceNow product teams and platform initiatives.

Principal responsibilities will include but are not limited to:

• Facilitate sprint planning, daily standups, backlog refinement, reviews, retrospectives, and cross-team coordination.
• Manage delivery plans, milestones, risks, issues, dependencies, action items, status reporting, and stakeholder communications.
• Coordinate with product owners, architects, developers, QA, admins, cybersecurity, and change management teams.
• Track progress against commitments, identify delivery blockers, and drive timely resolution.
• Support release readiness, governance reviews, operational transition, and customer reporting.
• Maintain delivery artifacts, sprint metrics, decision logs, RAID logs, and management briefings.

Education and Experience:

Required:

• Bachelor's degree in Project Management, Information Systems, Business, Computer Science, or a related discipline, or equivalent work experience.
• 5+ years of experience managing IT projects, Agile teams, enterprise platforms, or workflow implementation initiatives.
• Experience supporting Scrum, Kanban, SAFe, or hybrid Agile delivery.
• Certified ScrumMaster, PMI-ACP, PMP, SAFe certification, ITIL Foundation, or comparable credential.
• Experience managing ServiceNow or ITSM platform delivery in federal environments.

Required Skills and Competencies:

• Strong Agile facilitation, project coordination, stakeholder management, risk management, and status reporting skills.
• Ability to manage dependencies across technical, operational, cybersecurity, and business teams.
• Working knowledge of ServiceNow delivery lifecycle, platform releases, testing, and operational transition.
• Experience using Jira, Confluence, ServiceNow SPM, or comparable delivery management tools.
• Ability to obtain a Public Trust clearance.

Desired Skills and Competencies:

• Experience with federal reporting rhythms, governance boards, change control, and release management.
• Ability to support multiple workstreams while maintaining clear priorities and delivery accountability.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352

Job Family Technical Program Management & Operations