ServiceNow Org Change Manager

Koniag Services, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Koniag Advisory and Business Solutions, LLC, a Koniag Government Services company, seeks a ServiceNow Org Change Manager to support a government customer in Washington, DC. The role is hybrid with 1 day onsite and requires ability to obtain a Public Trust clearance.

Responsibilities include planning adoption activities, communications, training, stakeholder engagement, and readiness across ServiceNow implementations, aligning with IT and business teams during EST core hours.

Qualifications

• Bachelor's degree in Organizational Development, Communications, Business, Information Systems, or related field or equivalent work experience.
• 5+ years of experience in organizational change management, communications, training, stakeholder engagement, or technology adoption.
• Experience supporting enterprise platform, workflow, ITSM, or digital transformation initiatives.
• Prosci, CCMP, ITIL, Agile, ServiceNow, or comparable change management credential.
• Experience supporting federal organizational change, training, or digital adoption efforts.

Responsibilities

• Develop change strategies, stakeholder analyses, communications plans, training approaches, readiness assessments, and adoption plans.
• Translate technical and process changes into clear messages, user impacts, role expectations, and operational transition guidance.
• Coordinate with product owners, process owners, Scrum Masters, training teams, service owners, and leadership stakeholders.
• Support rollout planning, release communications, office hours, user feedback loops, adoption metrics, and resistance management.
• Create user-facing materials such as FAQs, quick reference guides, process summaries, training outlines, and leadership briefings.
• Measure adoption, readiness, communications effectiveness, and user feedback to recommend continuous improvements.

Skills

Change management

Stakeholder engagement

Communications planning

Training planning

Adoption measurement

Clear messaging

Documentation

Education

Bachelor's degree in Organizational Development, Communications, Business, Information Systems, or related

Tools

Microsoft 365

Teams

Jira

Confluence

Job description

Posted Friday, August 28, 2026 at 4:00 AM

Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow Org Change Manager to support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a ServiceNow Org Change Manager to support the Digital Workplace workforce by planning and executing adoption, communications, training, stakeholder engagement, and readiness activities for ServiceNow products and process changes. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.

The ServiceNow Org Change Manager will lead organizational change management activities that help users, service teams, leaders, and stakeholders adopt ServiceNow capabilities successfully.

Principal responsibilities will include but are not limited to:

• Develop change strategies, stakeholder analyses, communications plans, training approaches, readiness assessments, and adoption plans.
• Translate technical and process changes into clear messages, user impacts, role expectations, and operational transition guidance.
• Coordinate with product owners, process owners, Scrum Masters, training teams, service owners, and leadership stakeholders.
• Support rollout planning, release communications, office hours, user feedback loops, adoption metrics, and resistance management.
• Create user-facing materials such as FAQs, quick reference guides, process summaries, training outlines, and leadership briefings.
• Measure adoption, readiness, communications effectiveness, and user feedback to recommend continuous improvements.

Education and Experience:

Required:

• Bachelor's degree in Organizational Development, Communications, Business, Information Systems, or a related discipline, or equivalent work experience.
• 5+ years of experience in organizational change management, communications, training, stakeholder engagement, or technology adoption.
• Experience supporting enterprise platform, workflow, ITSM, or digital transformation initiatives.
• Prosci, CCMP, ITIL, Agile, ServiceNow, or comparable change management credential.
• Experience supporting federal organizational change, training, or digital adoption efforts.

Required Skills and Competencies:

• Strong change strategy, stakeholder engagement, communications, training planning, readiness assessment, and adoption measurement skills.
• Ability to convert ServiceNow platform and process changes into clear user guidance and leadership-ready messaging.
• Experience managing change impacts across roles, processes, teams, and operational procedures.
• Strong writing, facilitation, and relationship management skills.
• Ability to obtain a Public Trust clearance.

Desired Skills and Competencies:

• Experience with ServiceNow adoption, ITSM process change, knowledge management, and service desk transformation.
• Familiarity with survey tools, analytics, training platforms, and collaboration tools such as Microsoft 365, Teams, Jira, or Confluence.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long‑term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352