ServiceNow Product Lead - Vendor Performance Platform

Censeo Consulting Group; Washington (District of Columbia); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Tuition and training reimbursement

Flexible and remote work opportunities

Paid vacation and sick leave

Job summary

Censeo Consulting Group seeks an Application Configuration Lead to guide an internal ServiceNow platform for the Department of State. The role is onsite in Washington, DC and requires a Secret clearance, with a focus on translating client vision into a clear roadmap and backlog.

You will lead a small cross-functional team, drive adoption, and ensure governance, security, and data health across vendor performance dashboards and SLA/KPI definitions.

Qualifications

• Bachelor's degree from an accredited college or university.
• 7+ years of relevant experience in product management delivering enterprise platforms or analytics products.
• Prior Department of State experience (federal employee or contractor).
• Active Secret clearance (DoS badge-eligible).
• Comfortable working on-site 5 days/week in Washington, DC/Northern VA.
• Agile credentials: CSM or CSPO (or equivalent).
• Demonstrated success leading small, mixed-discipline teams and coaching junior staff.
• Strong stakeholder management, requirements discovery, and roadmap/story mapping skills.
• Excellent written and verbal communication tailored to executive, technical, and end-user audiences.

Responsibilities

• Own the product backlog & backlog roadmap: convert vision and policy goals into epics, user stories, and measurable outcomes; prioritize by value, risk, and dependencies; maintain a transparent release plan.
• Run Agile delivery: lead ceremonies, manage scope, and clear blockers for a small team; ensure sprint goals and quality standards are met.
• Advance the metrics library: expand SLA/KPI definitions and dashboards to cover contracts and align with bureau objectives.
• Drive customer engagement & adoption: develop engagement strategies, onboarding playbooks, training, and feedback loops to increase usage.
• Steward platform and data health: partner on configuration governance, integrations, and change management; uphold security and privacy standards.
• Measure impact: define and report product OKRs and iterate based on insights.

Skills

Product management

Stakeholder management

Roadmap/story mapping

Agile

Communication

Team leadership

Security clearance

DoS experience

Education

Bachelor's degree

Job description

Censeo Consulting Group seeks an Application Configuration Lead to guide an internal ServiceNow platform for the Department of State. The role is onsite in Washington, DC and requires a Secret clearance, with a focus on translating client vision into a clear roadmap and backlog.

You will lead a small cross-functional team, drive adoption, and ensure governance, security, and data health across vendor performance dashboards and SLA/KPI definitions.