ServiceNow Process Transformation Consultant

Accenture; Philadelphia (Philadelphia County); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a ServiceNow Business Process Consultant to translate client requirements into functional designs, lead workshops, and create user stories for Agile delivery. You will guide the implementation lifecycle, align with platform standards, and act as a trusted advisor for future-state service delivery.

Expect 25%–100% travel as required by client engagements. Requirements include 3+ years in ServiceNow, 2+ years in workshops, and a Bachelor’s or equivalent experience.

Qualifications

• Minimum 3+ years’ experience working in the ServiceNow platform.
• Minimum 2+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
• Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
• Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.
• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

Responsibilities

• Translates client requirements into functional designs, user stories, and solution specs aligned with ServiceNow.
• Leads process workshops, facilitates stakeholder interviews, develops feature lists and user stories for Agile delivery, and guides implementation lifecycle.
• Acts as trusted advisor for defining future-state service delivery processes while ensuring platform standards.
• Supports UAT and QA and collaborates with cross-functional teams.

Skills

ServiceNow

Workshop leadership

Requirements gathering

Process definition

Process improvement

User stories

Education

Bachelor's degree in Business or IT related field

Equivalent (12 years) work experience

Job description

Accenture is seeking a ServiceNow Business Process Consultant to translate client requirements into functional designs, lead workshops, and create user stories for Agile delivery. You will guide the implementation lifecycle, align with platform standards, and act as a trusted advisor for future-state service delivery.

Expect 25%–100% travel as required by client engagements. Requirements include 3+ years in ServiceNow, 2+ years in workshops, and a Bachelor’s or equivalent experience.