ServiceNow Business Process Consultant

Accenture; Pittsburgh (Allegheny County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Accenture is seeking a ServiceNow Business Process Consultant to translate client requirements into functional designs and user stories. You will lead process workshops, interview stakeholders, and guide Agile delivery while ensuring alignment to platform standards.

Travel may be required, ranging from 25% to 100% based on client needs. You will help define future-state service delivery processes and support UAT/QA with cross-functional teams to ensure value-driven outcomes.

Qualifications

• Bachelor's degree (Business or IT) or equivalent work experience.
• Minimum 3+ years' ServiceNow platform experience and 2+ years leading workshops.
• Experience documenting requirements and creating user stories for Agile delivery.
• Ability to define future-state processes aligned to platform standards.

Responsibilities

• Translate client requirements into functional designs and user stories for ServiceNow.
• Lead process workshops, interview stakeholders, and guide Agile delivery.
• Act as trusted advisor to define future-state service delivery processes.
• Support UAT/QA and collaborate with cross-functional teams to deliver value.

Skills

Workshop leadership

Requirements gathering

Process definition

Process improvement

Re-engineering

User stories development

Education

Bachelor's degree in Business or IT related field

Tools

ServiceNow

Job description

We Are:

A global professional services organization, which includes being avital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Learn more about ServiceNow at Accenture Here (https://www.accenture.com/us-en/services/alliances/servicenow)

You Are:

A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients' most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?

The Work:

• The ServiceNow Business Process Consultant translates client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow. Leads process workshops, facilitates stakeholder interviews, develops feature lists and user stories for Agile delivery, and provides guidance throughout the implementation lifecycle. Acts as a trusted advisor, helping clients define future-state service delivery processes while ensuring alignment to platform standards. Supports UAT and QA, collaborates with cross-functional teams, and delivers value-driven outcomes.

• Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements

Here’s What You Need:

• Minimum 3+ years' experience working in the ServiceNow platform.

• Minimum 2+ years' experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.

• Minimum 2+ years' experience developing requirements documentation, project artifacts, process documents and creating user stories.

• Minimum 2+ years' experience identifying how to meet business requirements using ServiceNow.

• Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

Bonus Points If:

• ITIL v4 Managing Professional or Strategic Leader Certification