ServiceNow Process Business Analyst

Apex Systems; Plano (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

ESPP

401K

HSA

EAP

Discounts

Training access

Job summary

Everforth Apex Systems is seeking a ServiceNow Process Business Analyst in Plano, TX with a hybrid work model. The role focuses on migrating processes to ServiceNow, producing procedures, and creating knowledge articles to support platform operations.

Responsibilities include documenting procedures, collaborating with developers, and contributing to agile development activities while ensuring high-quality, compliant documentation and user guidance.

Qualifications

• Experience creating and maintaining procedures and user documentation.
• Experience writing knowledge articles or learning materials for ServiceNow users.
• Experience working in an agile/scrum team.

Responsibilities

• Collaborate with developers and administrators to identify documentation needs.
• Create comprehensive procedures for consistent platform operations.
• Develop knowledge articles to support processes within an agile scrum framework.
• Assess and update published materials to maintain accuracy.
• Adhere to established documentation standards for procedures and references.
• Work with business partners to evaluate requirements, plan deliverables, and participate in deployment activities.
• Participate in agile software development methodologies, including design, testing, and implementation.

Skills

Process documentation

Technical writing

Agile/Scrum

ServiceNow knowledge

Jira

Knowledge articles

Education

Bachelor's degree in Computer Science or related field

ITIL v3 Foundation Certification

Tools

Jira

ServiceNow

Job description

Job#: 3057806

Job Description

ServiceNow Process Business Analyst

Location: Plano, Texas (Hybrid)

Alternate Location: Charlotte, Jersey City

Role Overview

The Global Technology Service Management function is a newly formed team responsible for designing, implementing, and managing next-generation Service Management policies, processes, and solutions. The primary mission is to establish appropriate controls and capabilities to deliver stable, resilient, and available technology services. The ServiceNow Process Business Analyst will play a key role in the implementation and user adoption of critical technology processes migrating to the ServiceNow platform, with a strong focus on producing and updating processes, procedures, and related knowledge articles.

Key Responsibilities

• Collaborate with developers and administrators to identify procedure and knowledge documentation needs.
• Create comprehensive procedures to ensure consistently executed platform operations.
• Develop high-quality knowledge articles to support processes and procedures within an agile scrum framework.
• Assess and update previously published materials to maintain documentation accuracy.
• Adhere to established documentation standards for procedures, articles, and reference documents.
• Work closely with business partners to evaluate requirements, plan deliverables, and participate in development and deployment activities.
• Participate actively in agile software development methodologies, including design, testing, and implementation.

Required Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field is preferred.

Experience: Minimum of 3 years of experience writing procedures and documentation.

Technical Skills: ITIL v3 Foundation Certification, experience writing knowledge articles or learning materials for ServiceNow users, and hands‑on experience working within an agile/scrum team using Jira for work tracking.

Preferred Qualifications

• Self-starter with the ability to handle multiple assignments simultaneously.
• Demonstrated experience in process and procedure design specifically for ServiceNow.
• Proven capability to quickly learn and understand complex technical subject matter.
• Superb written communication skills with a strong attention to detail.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on‑demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Everforth Apex Systems.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine‑Readable Files on behalf of Everforth Apex.