ServiceNow PM / Scrum Master

Koniag Government Services; Washington (District of Columbia); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid parental leave

Life insurance

Disability insurance

Flexible spending accounts

Commuter benefits

Tuition reimbursement

Job summary

Koniag Government Services is seeking a ServiceNow PM / Scrum Master in Washington DC to coordinate delivery for ServiceNow product teams and platform initiatives. The role requires Agile ceremony facilitation, risk management, and close collaboration with product owners, architects, and cybersecurity teams.

The position is hybrid with 1 day onsite, and candidates must be able to obtain a Public Trust clearance. A strong background in ServiceNow, ITSM, and federal environments is preferred.

Qualifications

• Bachelor's degree in PM, IS, Business, CS or related field or equivalent experience.
• 5+ years in IT projects, Agile teams, or workflow implementation.
• Experience supporting Scrum, Kanban, SAFe, or hybrid Agile delivery.

Responsibilities

• Facilitate sprint planning, daily standups, backlog refinement, reviews, retrospectives, and cross-team coordination.
• Manage delivery plans, milestones, risks, issues, dependencies, action items, status reporting, and stakeholder communications.
• Coordinate with product owners, architects, developers, QA, admins, cybersecurity, and change management teams.
• Track progress against commitments, identify delivery blockers, and drive timely resolution.
• Support release readiness, governance reviews, operational transition, and customer reporting.
• Maintain delivery artifacts, sprint metrics, decision logs, RAID logs, and management briefings.

Skills

Agile facilitation

Project coordination

Stakeholder management

Risk management

Status reporting

Education

Bachelor's degree in Project Management

Bachelor's degree in Information Systems

Bachelor's degree in Computer Science

Tools

Jira

Confluence

ServiceNow SPM

Job description

This position may be filled prior to the posted deadline. Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow PM / Scrum Master to support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust. Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

We are seeking a ServiceNow PM / Scrum Master to support the Digital Workplace workforce by coordinating delivery, managing execution risk, facilitating Agile ceremonies, and ensuring ServiceNow work is planned, tracked, communicated, and delivered with disciplined operational control. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.The ServiceNow PM / Scrum Master will support project execution and Agile delivery for ServiceNow product teams and platform initiatives.

Principal responsibilities will include but are not limited to:

• Facilitate sprint planning, daily standups, backlog refinement, reviews, retrospectives, and cross-team coordination.
• Manage delivery plans, milestones, risks, issues, dependencies, action items, status reporting, and stakeholder communications.
• Coordinate with product owners, architects, developers, QA, admins, cybersecurity, and change management teams.
• Track progress against commitments, identify delivery blockers, and drive timely resolution.
• Support release readiness, governance reviews, operational transition, and customer reporting.
• Maintain delivery artifacts, sprint metrics, decision logs, RAID logs, and management briefings.

Education and Experience:

Required:

• Bachelor's degree in Project Management, Information Systems, Business, Computer Science, or a related discipline, or equivalent work experience.
• 5+ years of experience managing IT projects, Agile teams, enterprise platforms, or workflow implementation initiatives.
• Experience supporting Scrum, Kanban, SAFe, or hybrid Agile delivery.

Desired:

• Certified ScrumMaster, PMI-ACP, PMP, SAFe certification, ITIL Foundation, or comparable credential.
• Experience managing ServiceNow or ITSM platform delivery in federal environments.

Required Skills and Competencies:

• Strong Agile facilitation, project coordination, stakeholder management, risk management, and status reporting skills.
• Ability to manage dependencies across technical, operational, cybersecurity, and business teams.
• Working knowledge of ServiceNow delivery lifecycle, platform releases, testing, and operational transition.
• Experience using Jira, Confluence, ServiceNow SPM, or comparable delivery management tools.
• Ability to obtain a Public Trust clearance.

Desired Skills and Competencies:

• Experience with federal reporting rhythms, governance boards, change control, and release management.
• Ability to support multiple workstreams while maintaining clear priorities and delivery accountability.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.

Shareholder Preference in accordance with Public Law 88-352