ServiceNow Platform Lead

Louisiana-Pacific Corporation; Nashville (TN); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work environment

Health and wellness benefits

Retirement plan matching

Job summary

Louisiana-Pacific Corporation seeks a ServiceNow Platform Lead to partner with business and IT stakeholders, guiding platform strategy, architecture, and delivery. You will drive adoption of SPM, ITSM, CMDB, and related practices while maintaining standards, documentation, and governance across the team.

You will oversee vendor work, coach administrators and developers, and ensure reliable platform operations, security, and upgrades in a hybrid work setting to support LP’s Nashville presence.

Qualifications

• Bachelor’s degree or equivalent with extensive ServiceNow experience.
• Certified System Administrator required; additional certifications preferred.
• Experience with SPM across demand, portfolio, and resource management.

Responsibilities

• Configure and support workflows, catalogs, reports, dashboards, and Employee Center content.
• Provide technical leadership and governance for platform standards and vendor work.
• Lead integrations, CMDB/CSDM activities, and platform upgrades.
• Coordinate testing, deployments, and environment movements; ensure platform reliability.

Skills

ServiceNow experience

SPM

ITSM

CMDB

Technical leadership

Education

Bachelor’s Degree in Arts/Sciences

ServiceNow Certified System Administrator

Certified Application Developer

Tools

ServiceNow

ITSM tooling

Job description

Job Purpose

The ServiceNow Platform Lead serves as a key technical and functional steward of the ServiceNow platform, partnering with business and IT stakeholders to understand needs, recommend effective solutions, and maximize the value of ServiceNow. The role brings strong expertise in Strategic Portfolio Management (SPM), IT Service Management (ITSM), CMDB, and service management practices and provides guidance on how ServiceNow capabilities can best support business and IT objectives. The Platform Lead provides technical leadership, establishes and promotes platform standards and best practices, oversees vendor-delivered work, and supports the effective operation, evolution, and continuous improvement of the ServiceNow platform.

In this position you will have the opportunity to:

• Business enablement, service experience, catalog, reporting, and adoption: Configures and supports workflows, intake, automation, approvals, catalog items, Employee Center content, reports, dashboards, and related business requirements.
• Strategic Portfolio Management (SPM) leadership: Guides stakeholders in effectively using SPM across demand, portfolio, project/work, and resource and capacity management while maximizing standard platform capabilities and minimizing unnecessary customization.
• Solution design and technical debt: Supports solution design, identifies technical risks and dependencies, and recommends corrective actions for unsupported configurations, duplication, recurring issues, and technical debt.
• Documentation, standards, training, and reusable practices: Maintains platform documentation and reinforces established development, configuration, testing, deployment, documentation, and support standards.
• Technical leadership and vendor coordination: Provides day-to-day technical direction and quality oversight for vendor work, including testing, documentation, defects, remediation, deployment readiness, support, and knowledge transfer.
• Technical guidance: Provides technical direction, work review, knowledge sharing, and coaching to administrators, developers, contractors, and business partners.
• Platform operations, support, and reliability: Monitors and supports platform reliability and supportability, coordinates technical operations and escalated issue resolution, and recommends preventive improvements.
• Access, security, privacy, and controls: Performs advanced administration and applies approved access, security, privacy, credential, and control practices, escalating exceptions and major decisions when required.
• Workflow, automation, and application engineering: Configures and develops workflows, forms, tables, scripts, automation, and basic-to-moderate applications using reusable, maintainable, configuration-first practices.
• Testing, deployment, upgrades, environments, and continuity: Technically leads readiness for patches, upgrades, testing, deployments, remediation, environment movement, and platform stabilization.
• Integrations, MID Server, data, and CMDB/CSDM: Supports integrations, MID Servers, authentication, jobs, imports, data dependencies, CMDB/CSDM, and recurring technical issues within the implemented platform scope.

What do I need to be successful?

• 3–6 years of meaningful ServiceNow experience and 5–8 years of related platform or technology experience, or equivalent demonstrated capability.
• ServiceNow SPM experience: Demonstrated experience administering, supporting, optimizing, or advising on SPM across demand, prioritization, portfolio planning, project/work management, and resource and capacity planning.
• Demonstrated capabilities: Evidence of technical leadership and platform stewardship, problem solving, customer orientation, requirements clarification, solution delivery, documentation, quality discipline, risk identification, vendor coordination, continuous improvement, collaboration, communication, accountability, and balancing immediate delivery with platform reliability and maintainability.
• Technical background: Demonstrated independent experience with ServiceNow administration, configuration, testing, troubleshooting, upgrades, releases, workflows, catalog configuration, vendor coordination, and basic-to-moderate development.

Education

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent education and relevant experience
• ServiceNow Certified System Administrator is required or expected
• Certified Application Developer and a relevant Certified Implementation Specialist credential, particularly ITSM or another LP implemented capability, preferred

Work Environment

• This position will work at home and in our Nashville office on a hybrid schedule
• Must live within a reasonable distance to Nashville or willing to relocate to the greater Nashville area

At LP, innovation isn’t just about building materials—it’s about building up our people. We prioritize your well-being, champion community impact, and strengthen connections that make everyone’s purpose feel seen, heard, and respected. We don’t just offer jobs—we build careers through mentorship, training, and support. Better people make a better LP.

CAREERS

We’re building CAREERS by providing resources and support to help you grow, including:

• Continued education assistance
• Professional development resources
• Clear career pathing and leadership advancement opportunities

CONNECTIONS

We’re building CONNECTIONS by fostering a culture where everyone feels safe, seen, and respected, through:

• A strong commitment to inclusion and belonging
• Recognition and rewards through our internal appreciation programs
• Support for work–life balance through flexible schedules, generous paid leave, and a hybrid work environment for corporate team members

We’re building WELL-BEING by prioritizing safety, health, and wellness every day with:

• An award-winning safety program
• Competitive health and wellness benefits
• Retirement plan matching, profit sharing, and bonus opportunities at all levels

PURPOSE

We’re building PURPOSE by making a meaningful impact in the communities we serve, through:

• Group volunteer opportunities
• Financial support for local charities and educational institutions
• Fostering future talent through school partnerships, career fairs, and community engagement initiatives

Ready to be part of something bigger? Join us in building what truly matters.

ABOUT LP

We are a leading provider of high-performance building solutions that meet the demands of builders, remodelers, and homeowners worldwide. We manufacture engineered wood building products that include an extensive offering of innovative and dependable building materials and accessories. Since our founding in 1972, we’ve developed careers and provided advancement opportunities in the building products industry. Headquartered in Nashville, Tennessee, LP operates more than 20 facilities across North and South America.