ServiceNow Platform Engineer – Employee Experience

Threadneedle group

Minneapolis (MN)

Hybrid

USD 114,500 - 157,000

Full time

14 days+

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Job summary

Threadneedle group is seeking an experienced Platform Engineer to design, implement, evolve, and support enterprise employee experience platforms, with a primary focus on ServiceNow and related digital workplace technologies.

You will translate business requirements into scalable technical solutions, lead platform initiatives from concept through implementation, and partner with HR, IT, and business teams to drive adoption, stability, and measurable outcomes.

Qualifications

Bachelor's degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
5+ years designing, implementing, and supporting enterprise technology platforms and solutions.
Hands-on experience designing, configuring, implementing, and supporting ServiceNow solutions, including workflows, journeys, portals, integrations, and employee experience capabilities.
Experience translating business requirements into scalable technical solutions and system designs.
Strong understanding of systems architecture, application development methodologies, integrations, and enterprise technology ecosystems.
Experience leading technical delivery efforts across multiple stakeholders and business functions.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent written, verbal, and presentation skills.
Ability to operate effectively in fast-paced, evolving environments while managing multiple priorities.

Responsibilities

Design, configure, implement, and support enterprise employee experience platforms and related technology solutions.
Analyze business requirements and translate them into scalable, maintainable technical architectures and system designs.
Lead solution design and technical implementation efforts for ServiceNow and employee experience capabilities.
Identify opportunities to enhance usability, automation, performance, and operational efficiency through platform enhancements and emerging technologies, including AI.
Ensure solutions align with enterprise architecture, security, governance, and operational standards.
Lead technical delivery of complex, cross-functional initiatives, including ServiceNow platform enhancements and AI capabilities.
Partner with product owners, architects, developers, and business teams to manage requirements, solution design, testing, deployment, and support activities.
Drive implementation of new functionality while balancing technical quality, risk management, and business outcomes.
Participate in all phases of the SDLC, including requirements analysis, design, development, testing, deployment, and production support.
Monitor platform health, reliability, and performance to ensure a high-quality user experience.