ServiceNow Platform Architect - Strategy & Governance

BDO USA, Llp; Orlando (FL); Presencial; USD 135.000 - 150.000; Jornada completa

Descripción de la vacante

BDO USA seeks a ServiceNow Architect to provide strategic and technical leadership for the ServiceNow platform, establishing architecture standards and governance across ITSM, ITOM, and related modules.

You will partner with business and technology leaders, drive platform governance, mentor teams, and guide the roadmap and architectural direction. This role demands strong communication and risk mitigation, with a focus on scalability and secure design.

Formación

• Seven or more years of progressive experience in enterprise technology, platforms, development, or solution architecture.
• Four or more years of hands-on ServiceNow platform architecture, solution design, or senior development experience.
• Experience with CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, HRSD, or related capabilities.

Responsabilidades

• Owns and maintains the ServiceNow platform architecture roadmap and long-term technical direction
• Establishes architecture principles, design standards, reusable patterns, and governance guardrails
• Evaluates new ServiceNow capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities
• Leads architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives
• Ensures technical designs align with platform standards, best practices, and future-state architecture
• Maintains architecture artifacts including reference designs, solution patterns, documentation, and architectural decisions
• Defines standards for platform configuration, customization, development, lifecycle management, and technical debt reduction
• Provides architecture leadership across ServiceNow modules including CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, and Portal/Intake
• Establishes data architecture and governance standards to improve data quality, ownership, integrity, and service modeling
• Drives platform scalability, reliability, performance, security, and overall platform health
• Governs enterprise integration standards for APIs, middleware, events, and third-party solutions
• Collaborates with Enterprise Architecture, Cybersecurity, IAM, Infrastructure, Application, and Data teams to ensure alignment with enterprise standards
• Assesses and mitigates architectural, operational, security, business continuity, audit, and technical risks
• Acts as a trusted advisor to Product Management and technology leadership on platform strategy and complex technical decisions
• Translates business requirements into practical, sustainable, and scalable architecture solutions
• Mentors technical team members and represent the ServiceNow platform in architecture, governance, and security forums
• Serves as the escalation point for complex platform architecture and design challenges
• Other duties as required

Conocimientos

ServiceNow scripting

JavaScript

Platform governance

ITSM/ITOM knowledge

Educación

Bachelor’s degree in Computer Science, Information Systems, or Engineering

High school diploma or GED

Herramientas

CMDB/CSDM

Discovery

ServiceNow platform

ITSM

ITOM

Descripción del empleo

BDO USA seeks a ServiceNow Architect to provide strategic and technical leadership for the ServiceNow platform, establishing architecture standards and governance across ITSM, ITOM, and related modules.

You will partner with business and technology leaders, drive platform governance, mentor teams, and guide the roadmap and architectural direction. This role demands strong communication and risk mitigation, with a focus on scalability and secure design.