Senior ServiceNow Platform Architect & Governance Lead

BDO USA, Llp; Minneapolis (MN); Presencial; USD 135.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP

BDO Total Rewards

Descripción de la vacante

BDO seeks a ServiceNow Architect to provide strategic and technical leadership for the ServiceNow platform, setting architecture standards, governance, and scalable designs. You will mentor teams and guide the organization's ServiceNow roadmap while partnering with business and technology leaders to deliver sustainable solutions.

Responsibilities include defining platform configuration standards, evaluating new capabilities, and driving data integrity and security.

Formación

• Seven (7) or more years of progressive experience in enterprise technology, platforms, development, or solution architecture, required
• Four (4) or more years of hands‑on ServiceNow platform architecture, solution design, or senior development experience, required
• Strong experience with ServiceNow platform architecture, configuration and customization strategy, integrations, application development, and lifecycle management, required
• Experience with CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, or related capabilities, preferred
• Experience working within product management, platform engineering, or enterprise architecture operating model, preferred
• Experience guiding implementation partners and matrixed technical teams, preferred

Responsabilidades

• Owns and maintains the ServiceNow platform architecture roadmap and long-term technical direction
• Establishes architecture principles, design standards, reusable patterns, and governance guardrails
• Evaluates new ServiceNow capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities
• Leads architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives
• Ensures technical designs align with platform standards, best practices, and future-state architecture
• Maintains architecture artifacts including reference designs, solution patterns, documentation, and architectural decisions
• Defines standards for platform configuration, customization, development, lifecycle management, and technical debt reduction
• Provides architecture leadership across ServiceNow modules including CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, and Portal/Intake
• Establishes data architecture and governance standards to improve data quality, ownership, integrity, and service modeling
• Drives platform scalability, reliability, performance, security, and overall platform health
• Governs enterprise integration standards for APIs, middleware, events, and third-party solutions
• Collaborates with Enterprise Architecture, Cybersecurity, IAM, Infrastructure, Application, and Data teams to ensure alignment with enterprise standards
• Assesses and mitigates architectural, operational, security, business continuity, audit, and technical risks
• Acts as a trusted advisor to Product Management and technology leadership on platform strategy and complex technical decisions
• Translates business requirements into practical, sustainable, and scalable architecture solutions
• Mentors technical team members and represent the ServiceNow platform in architecture, governance, and security forums
• Serves as the escalation point for complex platform architecture and design challenges
• Other duties as required

Conocimientos

Verbal communication

Written communication

Stakeholder management

Facilitation

Independent work

Collaboration

Standards definition

Educación

High school diploma or GED

Bachelor's degree in Computer Science / Information Systems / Engineering

Herramientas

ServiceNow

JavaScript

HTML

CSS

Descripción del empleo

BDO seeks a ServiceNow Architect to provide strategic and technical leadership for the ServiceNow platform, setting architecture standards, governance, and scalable designs. You will mentor teams and guide the organization's ServiceNow roadmap while partnering with business and technology leaders to deliver sustainable solutions.

Responsibilities include defining platform configuration standards, evaluating new capabilities, and driving data integrity and security.