Senior ServiceNow Platform Architect: Governance & Innovation

BDO USA, Llp; San Antonio (TX); On-site; USD 135,000 - 150,000; Full time

Job summary

BDO USA, P.A. is seeking a ServiceNow Architect to lead the platform's strategic direction, establish standards, govern design, and ensure scalable, secure, data‑driven solutions.

You will partner with business and technology leaders to drive governance, mitigate risk, and mentor teams while shaping the ServiceNow roadmap. The role requires deep experience in ServiceNow architecture, CMDB/CSDM, ITOM/ITSM, and strong collaboration with Enterprise Architecture, Cybersecurity, and Infrastructure

Qualifications

• Seven (7) or more years of progressive experience in enterprise technology, platforms, development, or solution architecture.
• Four (4) or more years of hands-on ServiceNow platform architecture, solution design, or senior development experience.
• Strong experience with ServiceNow platform architecture, configuration and customization strategy, integrations, application development, and lifecycle management.
• Experience with CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, or related capabilities, preferred.
• Experience guiding implementation partners and matrixed technical teams, preferred.

Responsibilities

• Owns and maintains the ServiceNow platform architecture roadmap and long-term technical direction.
• Establishes architecture principles, design standards, reusable patterns, and governance guardrails.
• Evaluates new ServiceNow capabilities and emerging technologies for business value and adoption opportunities.
• Leads architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives.
• Ensures technical designs align with platform standards, best practices, and future-state architecture.

Skills

Architecture leadership

ServiceNow

Platform governance

Cloud integration

Mentoring

Education

High school diploma or GED

Bachelor’s degree in CS/IS/Engineering

Tools

ServiceNow platform

API integrations

Job description

BDO USA, P.A. is seeking a ServiceNow Architect to lead the platform's strategic direction, establish standards, govern design, and ensure scalable, secure, data‑driven solutions.

You will partner with business and technology leaders to drive governance, mitigate risk, and mentor teams while shaping the ServiceNow roadmap. The role requires deep experience in ServiceNow architecture, CMDB/CSDM, ITOM/ITSM, and strong collaboration with Enterprise Architecture, Cybersecurity, and Infrastructure