ServiceNow Platform Architect

KPG99 INC; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

KPG99 INC. is seeking a seasoned ServiceNow Architect in the United States to design scalable, secure platform architectures that align with business goals.

You will translate objectives into architectural decisions, lead a roadmap, and influence stakeholders from teams to the C-suite. You will drive governance, address complex problems, and ensure ITSM excellence while coordinating across engineering, product, and security teams.

Qualifications

• CSA, CAD, CIS certifications required (at least one CIS).
• ArchX Advanced Architecture certification preferred.
• CTA certification in progress or completed.
• AI certifications: Now Assist Essentials and related micro-certifications.

Responsibilities

• Design scalable, secure ServiceNow architectures.
• Translate objectives into architectural decisions and roadmaps.
• Influence stakeholders across all levels and manage relationships.
• Develop and maintain a defensible platform roadmap and governance.
• Communicate risks, decisions, and directions clearly to executive audiences.
• Address complex, multi-threaded problems with scalable resolutions.

Skills

ServiceNow knowledge

Enterprise architecture

ITSM expertise

Stakeholder management

Communication

Problem solving

Security model

Roadmap development

Education

CSA

CAD

CIS (at least one)

ArchX - Advanced Architecture

CTA (in pursuit or completed)

AI certifications: Now Assist Essentials

Now Assist Executive Micro-Certification

Agentic AI Executive Micro-Certification

Tools

Data model CMDB

CSDM

Integration capabilities

Instance lifecycle management

Job description

Technical Architecture: Ability to design scalable, secure, and high-performing

ServiceNow platform architectures that translate business objectives into sound architectural decisions.

Stakeholder Influence: Proven ability to build and sustain trusted relationships across

all organizational levels, from working teams to the C-suite, and influence outcomes through credibility and deep relationships.

Effective Communication: Excellent communication skills, with the ability to

convey complex architectural decisions, risks, and platform direction with precision to diverse audiences, including executive stakeholders.

Problem-Solving: Ability to diagnose the root cause of complex, multi-threaded problems,

evaluate options, and develop sound, scalable resolution approaches.

Business & Industry Acumen: Understand and credibly engage with the customer's industry context, business model, and strategic priorities to connect platform decisions to business outcomes.

Platform and Product Road mapping: Ability to develop and maintain a clear, defensible

ServiceNow platform and product roadmap that translates customer business objectives into a sequenced adoption plan.

Skills: ServiceNow Platform Knowledge: Deep understanding of the core ServiceNow platform,

including its data model (CMDB, CSDM), application development patterns, integration capabilities, security model, and instance lifecycle management., ,

Architectural Knowledge: Expertise in solution design principles, governance frameworks, technical debt remediation, and enterprise architecture concepts

(e.g., TOGAF)., Workflow & Product Knowledge: Deep expertise in ITSM is mandatory.

Expertise in at least one other ServiceNow workflow area (e.g., ITOM, CSM, HRSD, SecOps) is expected.

Certifications: Required: Certified System Administrator (CSA),

Certified Application Developer (CAD), Certified Implementation Specialist (CIS - at least one).

Expected: ArchX - Advanced Architecture,

Certified Technical Architect (CTA - in pursuit or completed),

AI Certifications: Now Assist Essentials,

Now Assist Executive Micro-Certification, Agentic AI Executive Micro-Certification.