Certified ServiceNOW Architect

Educology Solutions; Washington (District of Columbia); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Healthcare

Job summary

Educology Solutions in Washington, DC is seeking a Senior ServiceNow Architect to design and govern enterprise service management platforms. You will lead architecture decisions, translate business needs into scalable technical solutions, and ensure alignment with IT governance and risk controls.

The role demands deep ServiceNow expertise (ITSM, SPM, FSM, ITOM, IRM, EA), strong data analytics, and the ability to communicate effectively with both business and technical stakeholders.

Qualifications

• Certified Architect with ServiceNow experience.
• Strong knowledge of ServiceNow Suite (ITSM, SPM, FSM, ITOM, IRM, EA).
• Experience analyzing large datasets and providing insights.
• Excellent communication with business and technical stakeholders.
• Ability to work independently with architectural design and problem solving.
• Familiarity with lifecycle principles and requirements analysis.

Responsibilities

• Lead architectural design decisions for enterprise platforms.
• Define functional and technical solutions based on requirements.
• Oversee analytics, reporting, and platform-wide governance.
• Provide ongoing application support and incident response.
• Collaborate with business and technical teams to drive strategy.

Skills

ServiceNow

Architect Certification

Data analysis

ITSM

Stakeholder communication

Independent work

Analytical problem solving

Lifecycle principles

Education

Bachelor's degree and 8+ years

10+ years without degree

Job description

QUALIFICATIONS

• Certifications: Certified Architect (looking for the Architect Certification)
• Shown growth in platform of service now up to architect level (minimum 57+ years servicenow)
• Extremely technical: Scripting ideal (typical JavaScript language doesn’t matter, they’ll have the aptitude)
• ITSM completely run IT dept off of ITSM
• Proven ability to communicate effectively with both business and technical stakeholders.
• Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problemsolving and critical thinking.
• Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
• Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decisionmaking.

Pluses

• Healthcare

Education Requirements/Experience in lieu of:

• Bachelor’s degree and 8+ years of experience OR 10+ years of experience w/o degree (prefers with degree)

ADDITIONAL RESPONSIBILITIES/QUALIFICATIONS

• ServiceNow experienced, certified Architect
• Strong familiarity with ServiceNow Suite (e.g., ITSM, SPM, FSM, ITOM, IRM, EA etc) and platform wide analytics, AI, reporting and Virtual Agent a plus.
• Proven ability to communicate effectively with both business and technical stakeholders.
• Demonstrable ability to work independently, with a focus on best practice architectural design and analytical problemsolving and critical thinking.
• Familiarity with system/software engineering lifecycle principles, including requirements analysis, functional and technical solutions development, and application support.
• Experience working with large datasets, performing data analysis/modeling, and contributing insights for management decisionmaking.