ServiceNow Platform Administrator

bickhamservices; Houston (TX); On-site; USD 110,000 - 165,000; Full time

Job summary

Bickham Services is seeking a skilled ServiceNow professional to keep the platform stable, secure, and release-ready. You will administer users and access, manage releases, and coordinate upgrades, patches, and regression tests.

The role emphasizes strong documentation, incident triage, and collaboration with security and infrastructure teams to ensure platform health and governance. Leadership and development experience are a plus.

Qualifications

• Strong ServiceNow administration experience.
• Release and environment management experience.
• Security role and access governance knowledge.
• Incident/defect triage experience.
• Strong documentation discipline.
• Experience as technical lead and developer on platform changes.
• Flow Designer, scripting, integrations, and scoped app experience.

Responsibilities

• Administer users, groups, roles, and access.
• Manage update sets, release calendar, and deployment controls.
• Coordinate clones, patches, upgrade readiness, and regression cycles.
• Monitor instance health, performance, and configuration hygiene.
• Maintain system properties, notifications, scheduled jobs, and technical documentation.
• Coordinate with infrastructure/security teams on platform controls.

Skills

ServiceNow administration

Release and environment management

Security role and access governance

Incident triage

Documentation discipline

Flow Designer

Scripting

Integrations

Scoped app experience

Technical design discipline

Job description

Primary purpose

Keep the platform stable, secure, well-governed, and release-ready.

Key responsibilities

• Administer users, groups, roles, and access
• Manage update sets, release calendar, and deployment controls
• Coordinate clones, patches, upgrade readiness, and regression cycles
• Monitor instance health, performance, and configuration hygiene
• Maintain system properties, notifications, scheduled jobs, and technical documentation
• Coordinate with infrastructure/security teams on platform controls

Required skills

• Strong ServiceNow administration experience
• Release and environment management
• Security role and access governance
• Incident/defect triage
• Strong documentation discipline

The ideal candidate would also have skills as a technical lead and developer to include;

• Key responsibilities
• Design and build medium/high-complexity platform changes
• Lead workflow/flow design, form logic, and app enhancements
• Set coding/configuration standards
• Review technical solutions before deployment
• Support complex defects and root-cause analysis
• Build and maintain forms, flows, catalog items, notifications, and dashboards
• Support departmental workflow enhancements
• Resolve production defects and service requests
• Develop minor integrations and configuration changes
• Support testing and deployment validation
• Run intake sessions with departments
• Document requirements, user stories, acceptance criteria, and process maps
• Facilitate prioritization with business and platform leadership
• Coordinate UAT, business sign-off, and release readiness
• Maintain training aids, SOPs, and knowledge documentation
• Required skills
• Strong ServiceNow development background
• Flow Designer, scripting, integrations, and scoped app experience
• Technical design discipline and Testing and code review practices
• ServiceNow configuration and development and Service catalog/request fulfillment logic
• Workflow/process automation
• Reporting/dashboard support
• Strong requirements gathering and process mapping
• Service management/process improvement background
• UAT coordination
• Documentation and communication skills
• Ability to work across technical and business teams
• Ability to translate business requirements into platform solutions