ServiceNow People Solutions Leader

Uber Technologies Inc.; New York (NY); Vor Ort; USD 137.000 - 152.000; Vollzeit

Benefits dieser Stelle

Bonus program

Equity award

401(k) plan

Benefits

Zusammenfassung

Uber Technologies Inc. is seeking a senior People Operations leader to own the ServiceNow HRSD platform, partnering with IT to translate HR needs into platform capabilities and drive global enhancements.

You will lead content writers, guide Now Assist optimization, and shape the information architecture to enable Tier 0 support. You will supervise dashboards measuring knowledge effectiveness, automation ROI, and employee sentiment.

Qualifikationen

• 5 years in People Operations, HR Technology, or Service Management.
• Proven experience managing ServiceNow (HRSD) or similar system, from a functional perspective.
• 3 years experience leading people.
• Ability to manage a roadmap and influence stakeholders across HR and IT.
• Comfortable interpreting complex dashboards to drive operational changes.
• Prior experience managing content and optimizing for high case deflection

Aufgaben

• Serve as the primary People Team lead for the ServiceNow (HRSD) platform. You own the relationship with the IT/Technical teams to translate HR process needs into platform reality.
• Manage the intake and prioritization of ServiceNow enhancements, ensuring the platform evolves to meet the changing needs of a global People team.
• Drive the functional setup and optimization of AI features, ensuring the platform is configured to provide predictive, high-quality responses to employees.
• Lead a team of writers to create clear, intuitive, and action-oriented content. Ensure our Virtual Agent (Now Assist) is fueled by accurate, high-quality knowledge that resolves issues before they reach a human
• Define the global strategy for how information is structured, tagged, and delivered, ensuring our Tier 0 self-service is the most effective way for employees to get help.
• Lead a Data Analyst to build and maintain sophisticated ServiceNow dashboards that track more than just volume. Measure knowledge effectiveness, automation ROI, and employee sentiment.
• Collaborate with other departments that use ServiceNow to ensure a unified employee experience across the company.
• Partner with ourCOEs team to ensure any new program or policy is launched with the right knowledge articles and workflows ready on Day 1.

Jobbeschreibung

Uber Technologies Inc. is seeking a senior People Operations leader to own the ServiceNow HRSD platform, partnering with IT to translate HR needs into platform capabilities and drive global enhancements.

You will lead content writers, guide Now Assist optimization, and shape the information architecture to enable Tier 0 support. You will supervise dashboards measuring knowledge effectiveness, automation ROI, and employee sentiment.