Head, People Knowledge & ServiceNow Strategy

Uber Technologies Inc.; San Francisco (CA); On-site; USD 137,000 - 152,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber Technologies Inc. is seeking a senior People Operations leader to own the ServiceNow (HRSD) platform for a global workforce.

You will translate HR process needs into platform capabilities, prioritize enhancements, and optimize AI-driven self-service with Now Assist. You will also guide content creation, ensure accurate knowledge, and oversee dashboards that track automation ROI, knowledge effectiveness, and employee sentiment.

Qualifications

• 5+ years in People Operations, HR Technology, or Service Management.
• Proven experience managing ServiceNow (HRSD) from a functional perspective.
• 3 years experience leading people.

Responsibilities

• Serve as the primary People Team lead for the ServiceNow (HRSD) platform and partner with IT/Tech teams.
• Manage intake and prioritization of ServiceNow enhancements to meet global People team needs.
• Drive setup and optimization of AI features for predictive responses to employees.
• Lead writers to create clear, action-oriented content and ensure Now Assist knowledge is high quality.
• Define global information structure, tagging, and delivery for effective Tier 0 self-service.
• Lead a Data Analyst to build dashboards measuring knowledge effectiveness, ROI, and sentiment.
• Collaborate with other departments to ensure a unified employee experience.
• Partner with our COEs to launch programs with ready-to-use knowledge articles.

Skills

People Operations

HR Technology

ServiceNow HRSD

Leadership

Stakeholder management

Tools

ServiceNow

Now Assist

Job description

Uber Technologies Inc. is seeking a senior People Operations leader to own the ServiceNow (HRSD) platform for a global workforce.

You will translate HR process needs into platform capabilities, prioritize enhancements, and optimize AI-driven self-service with Now Assist. You will also guide content creation, ensure accurate knowledge, and oversee dashboards that track automation ROI, knowledge effectiveness, and employee sentiment.