ServiceNow & Microsoft 365 Intern (Hybrid)

South Jersey Industries; New Jersey; Hybrid; USD 25,000 - 39,000; Full time

Job summary

South Jersey Industries in Folsom, NJ offers a 11-week Ignite Internship focusing on ServiceNow and Microsoft 365. The hybrid role provides hands-on experience in development, configuration, and administration, while you learn to improve business processes and create form/workflow enhancements.

As an intern, you will manage tickets, translate requests into technical blueprints, develop custom solutions, and document procedures.

Qualifications

• Pursuing a Bachelor’s or Master’s degree in Information Technology, Information Systems, or similar
• Excellent written and verbal communication skills
• Strong critical thinking skills to evaluate problems and generate solutions
• Technical acumen with the ability to interpret and solve technical problems
• Ability to work collaboratively with a team and to work well independently

Responsibilities

• Manage tickets in the ServiceNow and Microsoft 365 queue and ensure all operational work is completed
• Meet with business partners to understand enhancement requests
• Turn enhancement requests into technical blueprints for development
• Develop custom solutions using ServiceNow and Microsoft 365 to help SJI automate processes
• Create custom workflows and forms to improve existing processes
• Research and present one improvement to ServiceNow or Microsoft 365

Skills

XML

JavaScript

Boolean logic

ITIL v4

ITSM

Team collaboration

Strong communication

Education

Bachelor’s or Master’s degree in Information Technology or Information Systems

Tools

ServiceNow

Microsoft 365

Job description

South Jersey Industries in Folsom, NJ offers a 11-week Ignite Internship focusing on ServiceNow and Microsoft 365. The hybrid role provides hands-on experience in development, configuration, and administration, while you learn to improve business processes and create form/workflow enhancements.

As an intern, you will manage tickets, translate requests into technical blueprints, develop custom solutions, and document procedures.