ServiceNow Intern

South Jersey Industries; Folsom (NJ); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Mentorship

Volunteer opportunities

Hybrid work

Job summary

South Jersey Industries (SJI) is offering an Ignite Internship Program in collaboration and productivity services. The internship provides hands-on experience in development, configuration, and administration of ServiceNow and Microsoft 365, focusing on automation and process improvement.

Interns will gain exposure to governance, user support, and the Power Platform while working on real tickets and documenting procedures for the knowledge base.

Qualifications

• Pursuing a Bachelor’s or Master’s degree in Information Technology, Information Systems, or similar
• Excellent written and verbal communication skills
• Strong critical thinking skills to evaluate problems and generate solutions
• Technical acumen with the ability to interpret and solve technical problems
• Ability to work collaboratively with a team and to work well independently

Responsibilities

• Manage tickets in the ServiceNow and Microsoft 365 queue and ensure all operational work is completed
• Meet with business partners to understand enhancement requests
• Turn enhancement requests into technical blueprints for development
• Develop custom solutions using ServiceNow and Microsoft 365 to help SJI automate processes
• Create custom workflows and forms to improve existing processes

Skills

Communication

Critical thinking

Technical skills

Team collaboration

Education

Bachelor’s or Master’s in IT/IS

Tools

ServiceNow

Microsoft 365

SharePoint

Power Platform

Job description

About Us

South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000+ customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100+ talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow.

About Us

South Jersey Industries (SJI) is an energy holding company that delivers clean energy services to 700,000+ customers and businesses throughout 14 counties in New Jersey. As part of our core values, SJI is dedicated to being a community partner and developing innovative clean energy solutions to meet the needs of the future. To do this, we depend on our workforce of over 1,100+ talented, diverse employees who help us deliver safe, reliable, affordable clean energy for a better today and tomorrow.
At SJI, we believe that our employees are our most valuable asset. Whether you’re a seasoned operations technician or an early-career legal professional, our culture, inclusive workforce, and leadership development and training programs will provide you with the tools you need to either kickstart your career or bring it to new heights.

Position Summary

As part of the comprehensive internship program, interns will participate in events which help them build a strong network within the SJI community and with fellow interns. Interns enjoy the flexibility of a hybrid work environment throughout this 11-week summer program. The Ignite Internship Program also offers participants mentorship, educational seminars, volunteer opportunities, and visibility within the organization.
The Collaboration and Productivity Services internship at South Jersey Industries offers students hands-on experience in development, configuration, and application administration while improving business processes and efficiency. The intern will troubleshoot complex issues and help automate and enhance processes across ServiceNow and Microsoft 365. Within Microsoft 365, they will support collaboration and productivity solutions across platforms such as SharePoint and the Power Platform, while gaining exposure to administration, configuration, governance, and user support. They will learn team procedures, document them in the operational knowledge base, and expand the Service Catalog with forms, workflows, and notifications. The intern will also participate in SJI’s Ignite Summer Internship Program, including networking events with the SJI community and other early-career professionals. The hybrid program also provides mentorship, educational seminars, volunteer opportunities, and visibility within the organization.

Essential Functions

• Manage tickets in the ServiceNow and Microsoft 365 queue and ensure all operational work is completed
• Meet with business partners to understand enhancement requests
• Turn enhancement requests into technical blueprints for development
• Develop custom solutions using ServiceNow and Microsoft 365 to help SJI automate processes
• Create custom workflows and forms to improve existing processes
• Research and present one improvement to ServiceNow or Microsoft 365

Qualifications

Required Background

• Pursuing a Bachelor’s or Master’s degree in Information Technology, Information Systems, or similar
• Excellent written and verbal communication skills
• Strong critical thinking skills to evaluate problems and generate solutions
• Technical acumen with the ability to interpret and solve technical problems
• Ability to work collaboratively with a team and to work well independently

Required Skills

• Excellent written and verbal communication skills
• Strong critical thinking skills to evaluate problems and generate solutions
• Technical acumen with the ability to interpret and solve technical problems
• Ability to work collaboratively with a team and to work well independently

Preferred Skills

• Experience with XML, JavaScript, and/or Boolean logic
• Understanding of ITIL v4, specifically ITSM
• Attention to detail to successfully execute documentation and testing
• ServiceNow or Microsoft 365 experience

Explore the Possibilities

South Jersey Industries employs a diverse range of talent - from construction contractors to environmental specialists. Regardless of the position, mentoring and networking, hands-on experience, gaining industry knowledge and the opportunity to make a meaningful impact on our business and in our communities are all exciting ways that we welcome our employees at SJI. And as a company committed to creating an engaging culture built on inclusion and diversity, you’re sure to find an opportunity that makes you feel included, empowered, and ready to "bring your whole self to work" every day.

Benefits Package Overview

SJI offers a competitive and comprehensive benefits package to eligible employees.
The SJI "Total Rewards" Benefits Package include:

• Flexible vacation, Paid Time Off, and Sick Leave package
• Comprehensive Health, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance
• 401(k), with generous company match
• Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

Equal Opportunity/Affirmative Action Employer

At this time, SJI is only considering applicants authorized to work in the United States currently and in the future without the need for visa sponsorship.

Compensation Range

$18 - 28
We are committed to pay transparency and ensuring equitability compensation for all employees. The pay range for this position reflects the base salary only and does not include benefits, bonuses, or other forms of compensation that might be part of the total compensation package. The specific salary offered will be based on a candidate’s qualifications, education, and experience.