ServiceNow Lead Developer

CSM Technologies; Santa Clara (CA); Presencial; USD 180.000 - 230.000; Jornada completa

Descripción de la vacante

CSM Technologies in Santa Clara, CA seeks an experienced ServiceNow Lead Developer to drive hands-on development, architecture, and intelligent automation across enterprise implementations.

The role demands leadership of technical teams, design of scalable ServiceNow solutions, and expertise in REST/SOAP integrations, Flow Designer, and AI-driven workflows. Onsite work in Santa Clara is required, with strong stakeholder engagement and governance responsibilities.

Formación

• 11+ years IT experience with hands-on ServiceNow development.
• Experience leading technical teams and delivering enterprise integrations.
• Proven ability to guide customers through solutioning and implementation.
• Experience with AI-driven automation in ServiceNow.
• Ability to work onsite in Santa Clara, CA.

Responsabilidades

• Lead ServiceNow development projects and provide technical direction.
• Mentor developers and oversee end-to-end solution delivery.
• Design scalable custom applications using ServiceNow App Engine, Studio, UI Builder, and Workspaces.
• Define technical architectures aligned with best practices and security.
• Leverage Now Assist, AI Agents for intelligent workflows and automation.
• Develop and optimize workflows using Flow Designer and Integration Hub.
• Design and implement REST/SOAP integrations with enterprise systems.
• Lead technical discussions, discovery workshops, and prescriptive guidance.
• Conduct code reviews, supervise testing, ensure governance and standards.
• Coach junior staff and collaborate with architects, PO, and cross-functional teams.
• Prepare technical design docs, architecture diagrams, and agile delivery artifacts.

Conocimientos

ServiceNow

Technical leadership

Team mentoring

REST APIs

Herramientas

Flow Designer

Integration Hub

REST/SOAP APIs

Descripción del empleo

We are hiring an experienced ServiceNow Lead Developer with strong hands-on expertise in custom application development, ServiceNow platform architecture, and AI-driven workflow automation.

The ideal candidate will have demonstrated experience leading technical teams, designing scalable ServiceNow applications, delivering enterprise integrations, and implementing intelligent automation solutions using ServiceNow's AI capabilities.

This is a hands-on technical leadership role requiring strong development skills, solution architecture expertise, and the ability to guide customers and engineering teams through complex implementations.

Key Responsibilities Technical Leadership:

Lead ServiceNow development projects, provide technical direction, mentor developers, and oversee end-to-end solution delivery.

Custom Application Development:

Design, develop, configure, and maintain scalable custom applications using ServiceNow App Engine, Studio, UI Builder, and Workspaces.

Solution Architecture:

Define technical architectures and implement solutions aligned with ServiceNow best practices, platform standards, security, and long-term maintainability.

Agentic AI & Intelligent Automation:

Leverage ServiceNow AI capabilities, including Now Assist and AI Agents, to enable intelligent workflows, autonomous task execution, and improved business processes.

Workflow Automation:

Develop and optimize workflows using Flow Designer, Integration Hub, and ServiceNow automation capabilities.

Enterprise Integrations:

Design and implement REST/SOAP integrations with external enterprise systems and third-party applications.

Customer Engagement:

Lead technical discussions, participate in discovery workshops, translate business requirements into technical solutions, and provide prescriptive guidance.

Code Quality & Governance:

Conduct code reviews, oversee unit testing, troubleshoot complex technical issues, and ensure compliance with ServiceNow development standards.

Mentorship & Collaboration:

Coach junior developers and technical consultants, resolve technical challenges, and collaborate with architects, product owners, and cross-functional teams.

Documentation & Delivery:

Prepare technical design documents, architecture diagrams, implementation specifications, and support Agile delivery activities.

Required Qualifications:

11+ years of overall IT experience, with extensive hands-on ServiceNow development experience and demonstrated technical leadership.

Hands-on experience with Flow Designer, Integration Hub, REST/SOAP APIs, and enterprise system integrations.

Strong understanding of ServiceNow platform architecture, data models, access controls (ACLs), security, performance optimization, and development best practices. Experience designing scalable technical solutions and delivering ServiceNow implementations independently.

Proven ability to lead technical teams, perform code reviews, troubleshoot production issues, and mentor junior developers.

Ability to translate business requirements into technical designs and guide customers through solutioning and implementation.

Practical understanding of AI-driven automation, Agentic AI concepts, and their application to ServiceNow workflows.

Excellent communication, stakeholder management, analytical, and problem-solving skills.

Ability to work onsite in Santa Clara, CA.

Preferred Qualifications Experience with ServiceNow Now Assist, AI Agents, AI Agent Studio, or AI-powered workflow automation. Knowledge of Agentic AI concepts, including context-aware automation, autonomous execution, AI orchestration, and responsible AI adoption.

Experience integrating ServiceNow with enterprise AI/ML services and external AI platforms.

ServiceNow certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD).

Experience with ServiceNow ITSM, ITOM, CSM, HRSD, or related enterprise workflows. Familiarity with Agile/Scrum, CI/CD, Automated Test Framework (ATF), and ServiceNow application lifecycle management.

Experience in customer-facing technical consulting or professional services environments.

Ideal Candidate:

We are looking for a hands-on ServiceNow Technical Lead who can architect and develop custom applications, lead engineering teams, independently resolve complex technical challenges, and help customers maximize the value of the ServiceNow platform.

Candidates should bring a strong combination of ServiceNow development expertise, technical leadership, customer engagement, and practical knowledge of Agentic AI and intelligent workflow automation.