ServiceNow ITSM Lead - Modernization & Stakeholder Alignment

Acuity, Inc.; Reston (VA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading consulting firm is seeking a dynamic ServiceNow Functional Lead to support a federal ServiceNow platform modernization initiative. You will lead functional analysis, work with stakeholders, and ensure ServiceNow capabilities align with operational needs. This role requires a minimum of five years of experience in ServiceNow implementations and a Bachelor's degree. The ideal candidate has strong leadership and problem-solving skills, and will collaborate with both technical teams and business stakeholders.

Qualifications

• Minimum five years of experience supporting ServiceNow implementations or enterprise ITSM platforms.
• Experience gathering, documenting, and managing functional requirements for enterprise systems.
• Strong understanding of enterprise information systems including application development and integrations.

Responsibilities

• Lead functional analysis and requirements definition supporting ServiceNow platform assessment.
• Collaborate with architects to ensure functional requirements are implemented.
• Provide user guidance and training on implemented ITSM capabilities within ServiceNow.

Skills

ServiceNow implementations

ITIL knowledge

Leadership skills

Problem-solving skills

Communication skills

Education

Bachelor’s Degree

Tools

ServiceNow

Agile methodologies

Job description

A leading consulting firm is seeking a dynamic ServiceNow Functional Lead to support a federal ServiceNow platform modernization initiative. You will lead functional analysis, work with stakeholders, and ensure ServiceNow capabilities align with operational needs. This role requires a minimum of five years of experience in ServiceNow implementations and a Bachelor's degree. The ideal candidate has strong leadership and problem-solving skills, and will collaborate with both technical teams and business stakeholders.