ServiceNow ITSM Developer

Seamlessmigration; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

100% paid Medical, Dental & Vision for

6% 401K match (Vested Immediately)

29 Days PTO

Flexible Work Schedule

Tuition/Certification Reimbursement

Growth Opportunities w/in an Emerging 

Job summary

Seamless Migration in the United States is seeking a skilled ServiceNow developer focused on ITSM to join our remote team. You will design and implement workflows, build catalog items, and ensure reliable IT service delivery end-to-end.

You will translate business needs into technical designs, collaborate across teams, and contribute to upgrades and testing frameworks while maintaining coding best practices.

Qualifications

• 3–5 years hands-on ServiceNow development with ITSM focus.
• Strong knowledge of ITIL processes and mapping to ServiceNow.
• Proficiency in JavaScript, Glide APIs, ACLs, and REST integrations.
• Experience with Flow Designer, Service Portal, and Automated Test Framework.
• Ability to translate business requirements into technical designs and user stories.

Responsibilities

• Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
• Build catalog items, record producers, variable sets, and fulfillment flows in Flow Designer.
• Develop and maintain SLAs, assignment rules, notifications, and approval workflows.
• Customize Service Portal and Employee Center experiences, including widgets as needed.
• Build integrations with monitoring, collaboration, and identity tools via IntegrationHub and Scripted REST APIs.
• Configure Virtual Agent topics and support Predictive Intelligence or Now Assist use cases.
• Write server- and client-side scripts while following platform best practices and minimizing technical debt.
• Support upgrades, ATF test creation, and release management through instance stack environments.
• Troubleshoot production issues and provide tier-3 platform support.

Skills

JavaScript

Glide APIs

ACLs

REST Integrations

Flow Designer

Service Portal

Automated Test Framework

ITSM

ITIL

Tools

ServiceNow

Job description

ABOUT US

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) started in 2021 with the purpose of enabling businesses and organizations through automation. Our goal is to help organizations discover, implement, and maintain solutions which evolve and mature with their ever-changing business needs. We believe in applying agile methodologies in all aspects of our business practices and use these methods to ensure effective results for our clients.

Location

• 100% Remote in the US

What you’ll do

• Configure and enhance Incident, Problem, Change, Request, Knowledge, and Service Catalog modules


• Build catalog items, record producers, variable sets, and fulfillment flows in Flow Designer


• Develop and maintain SLAs, assignment rules, notifications, and approval workflows


• Customize Service Portal and Employee Center experiences, including widgets as needed


• Build integrations with monitoring, collaboration, and identity tools (e.g., Teams, Slack, Azure AD/Entra ID) via IntegrationHub and Scripted REST APIs


• Configure Virtual Agent topics and support Predictive Intelligence or Now Assist use cases


• Write server- and client-side scripts while following platform best practices and minimizing technical debt


• Support upgrades, ATF test creation, and release management through instance stack environments


• Troubleshoot production issues and provide tier-3 platform support

What you bring

• 3–5 years of hands-on ServiceNow development experience with a strong ITSM focus


• Solid knowledge of ITIL processes and how they map to ServiceNow


• Proficiency in JavaScript, Glide APIs, ACLs, and REST integrations


• Experience with Flow Designer, Service Portal, and Automated Test Framework


• Ability to translate business requirements into technical designs and clear user stories

Nice to have

• ServiceNow CSA, CAD, and CIS-IT Service Management certifications


• ITIL 4 Foundation


• Experience with ITOM (Event Management, Discovery) or Hardware Asset Management


• Exposure to Now Assist / generative AI features on the platform

Benefits

• 100% paid Medical, Dental & Vision for Our Employee


• 6% 401K match (Vested Immediately)


• 29 Days' PTO


• Flexible Work Schedule


• Tuition/Certification Reimbursement


• Growth Opportunities w/in an Emerging Defense Company

*All your information will be kept confidential according to EEO guidelines