ServiceNow ITSM Analyst II - Process & Data Optimizer

ModivCare Solutions, LLC; Denver (CO); On-site; USD 68,000 - 90,000; Full time

Job summary

Modivcare in Denver, CO seeks an ITSM Data & ServiceNow Analyst to administer ServiceNow, design ITSM workflows, and ensure data quality across CMDB and change management. You will create dashboards, troubleshoot platform issues, and provide user training for stakeholders.

The role emphasizes collaboration across IT teams and business users, with a focus on continuous process improvement in a fast-paced environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Three+ years of experience in ITSM/ServiceNow environments.
• Proficiency with ITSM modules, reporting, and CMDB.
• Strong interpersonal and communication skills for diverse audiences.

Responsibilities

• Administers, configures, and supports ITSM tools, primarily ServiceNow.
• Designs and improves ITSM processes and workflows in ServiceNow.
• Monitors performance, troubleshoots issues, and coordinates resolutions.
• Creates reports, dashboards, and data views for stakeholders.
• Supports Change Management and end-to-end lifecycle of requests and incidents.
• Audits and maintains CMDB data and ITSM data quality.

Skills

ITSM

Problem management

Knowledge management

Reporting & analytics

Customer-facing communications

Education

Bachelor's degree in Information Technology or Computer Science

Tools

ServiceNow

Job description

Modivcare in Denver, CO seeks an ITSM Data & ServiceNow Analyst to administer ServiceNow, design ITSM workflows, and ensure data quality across CMDB and change management. You will create dashboards, troubleshoot platform issues, and provide user training for stakeholders.

The role emphasizes collaboration across IT teams and business users, with a focus on continuous process improvement in a fast-paced environment.