ServiceNow ITOM Transformation Lead - Hybrid

EY; San Jose (CA); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive compensation and benefits package

Medical, dental, pension, 401(k) plans

Flexible vacation policy

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams, managing end-to-end delivery of ServiceNow solutions. You will build client relationships and guide teams while ensuring high-quality outcomes and risk management.

This role requires strong business acumen, communication skills, and a background in ITOM/CMDB with relevant certifications. The compensation offers a competitive salary ranging from $142,600 to $261,500, along with a comprehensive benefits package and flexible work model.

Qualifications

• 4–6 years of relevant ServiceNow ITOM/CMDB project experience.
• Minimum two of the following ServiceNow certifications: Data Foundations, Discovery, Event Management, Service Mapping.
• 5+ years of Big‑4 or equivalent consulting experience.

Responsibilities

• Lead ServiceNow Transformation teams, managing project delivery.
• Identify and define user/customer requirements for development across platforms.
• Provide direction and feedback to team members, ensuring task completion.

Skills

Strong business acumen

Excellent executive communication

Experience with waterfall and agile delivery models

Ability to advise on CMDB/ITOM integration

Understanding of ServiceNow AI capabilities

Experience mentoring teams

Education

Bachelor’s degree in Computer Science or related discipline

Tools

ServiceNow Certified Systems Administrator (CSA)

ServiceNow Certified Application Developer (CAD)

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams, managing end-to-end delivery of ServiceNow solutions. You will build client relationships and guide teams while ensuring high-quality outcomes and risk management.

This role requires strong business acumen, communication skills, and a background in ITOM/CMDB with relevant certifications. The compensation offers a competitive salary ranging from $142,600 to $261,500, along with a comprehensive benefits package and flexible work model.