ServiceNow ITOM Lead: Discovery, CMDB & ITIL

HCL Technologies Limited; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Work4Flow in the United States is seeking a Sr Technical Consultant to lead IT Operations Management with a focus on ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management. The role requires strong CMDB knowledge and ITIL alignment, plus hands-on experience with REST/SOAP APIs and client workshops.

You will define data models, govern CMDB practices, and collaborate with technical teams to implement robust ITOM solutions while delivering BRD and functional

Qualifications

• Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management).
• Good understanding of CMDB architecture and data governance.
• Familiarity with ITIL processes (Incident, Change, Problem, Asset Management).
• Ability to translate business requirements into functional designs.
• Knowledge of integrations (REST/SOAP APIs) is an advantage.

Responsibilities

• Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules.
• Define and maintain CMDB data model, governance, and best practices.
• Conduct workshops, stakeholder meetings, and process discussions.
• Provide functional guidance and solutions aligned with ITIL practices.
• Assist in integration requirements between ServiceNow and other tools.
• Prepare functional documentation, including BRD, functional specs, and process flows.
• Support testing activities (UAT) and ensure quality deliverables.
• Provide post-implementation support and continuous improvement recommendations.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

CMDB

ITIL processes

Stakeholder management

Analytical thinking

Tools

REST/SOAP APIs

Job description

Career Opportunities: Track Lead - IT Operations Management, RESTful API, Angular (160410)

Requisition ID160410-Posted10/01/2026

Job Summary :Work4Flow - Sr Techinical Consultant - ServiceNow -US

Job Responsibilities :Work4Flow - Sr Techinical Consultant - ServiceNow -US • Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S • Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) • Work closely with technical teams to ensure accurate implementation of requirements. • Define and maintain CMDB data model, governance, and best practices. • Conduct workshops, stakeholder meetings, and process discussions. • Provide functional guidance and solutions aligned with ITIL practices. • Assist in integration requirements between ServiceNow and other tools. • Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows • Support testing activities (UAT) and ensure quality deliverables. • Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: • Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). • Good understanding of CMDB architecture and data governance. • Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). • Ability to translate business requirements into functional designs. • Strong communication and stakeholder management skills. • Experience in conducting workshops and client interactions. • Knowledge of integrations (REST/SOAP APIs) is an advantage. • Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: • Certified System Administrator (CSA) • Certified Implementation Specialist (Discovery, Service Mapping or DF ) • Experience working in Agile/Scrum environments.

Key Responsibilities

Job Summary :Work4Flow - Sr Techinical Consultant - ServiceNow -US

Job Responsibilities :Work4Flow - Sr Techinical Consultant - ServiceNow -US • Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S • Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) • Work closely with technical teams to ensure accurate implementation of requirements. • Define and maintain CMDB data model, governance, and best practices. • Conduct workshops, stakeholder meetings, and process discussions. • Provide functional guidance and solutions aligned with ITIL practices. • Assist in integration requirements between ServiceNow and other tools. • Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows • Support testing activities (UAT) and ensure quality deliverables. • Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: • Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). • Good understanding of CMDB architecture and data governance. • Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). • Ability to translate business requirements into functional designs. • Strong communication and stakeholder management skills. • Experience in conducting workshops and client interactions. • Knowledge of integrations (REST/SOAP APIs) is an advantage. • Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: • Certified System Administrator (CSA) • Certified Implementation Specialist (Discovery, Service Mapping or DF ) • Experience working in Agile/Scrum environments.

Skill Requirements

Skill Requirement :Work4Flow - Sr Techinical Consultant - ServiceNow -US • Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S • Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) • Work closely with technical teams to ensure accurate implementation of requirements. • Define and maintain CMDB data model, governance, and best practices. • Conduct workshops, stakeholder meetings, and process discussions. • Provide functional guidance and solutions aligned with ITIL practices. • Assist in integration requirements between ServiceNow and other tools. • Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows • Support testing activities (UAT) and ensure quality deliverables. • Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: • Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). • Good understanding of CMDB architecture and data governance. • Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). • Ability to translate business requirements into functional designs. • Strong communication and stakeholder management skills. • Experience in conducting workshops and client interactions. • Knowledge of integrations (REST/SOAP APIs) is an advantage. • Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: • Certified System Administrator (CSA) • Certified Implementation Specialist (Discovery, Service Mapping or DF ) • Experience working in Agile/Scrum environments.

Other Requirements

Other Requirement :Work4Flow - Sr Techinical Consultant - ServiceNow -US