Track Lead - IT Operations Management, RESTful API, Angular

HCL Technologies Limited; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Work4Flow in the United States is seeking a Sr Technical Consultant to lead IT Operations Management with a focus on ServiceNow ITOM modules such as Discovery, Service Mapping, and Event Management. The role requires strong CMDB knowledge and ITIL alignment, plus hands-on experience with REST/SOAP APIs and client workshops.

You will define data models, govern CMDB practices, and collaborate with technical teams to implement robust ITOM solutions while delivering BRD and functional

Qualifications

• Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management).
• Good understanding of CMDB architecture and data governance.
• Familiarity with ITIL processes (Incident, Change, Problem, Asset Management).
• Ability to translate business requirements into functional designs.
• Knowledge of integrations (REST/SOAP APIs) is an advantage.

Responsibilities

• Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules.
• Define and maintain CMDB data model, governance, and best practices.
• Conduct workshops, stakeholder meetings, and process discussions.
• Provide functional guidance and solutions aligned with ITIL practices.
• Assist in integration requirements between ServiceNow and other tools.
• Prepare functional documentation, including BRD, functional specs, and process flows.
• Support testing activities (UAT) and ensure quality deliverables.
• Provide post-implementation support and continuous improvement recommendations.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

CMDB

ITIL processes

Stakeholder management

Analytical thinking

Tools

REST/SOAP APIs

Job description

Career Opportunities: Track Lead - IT Operations Management, RESTful API, Angular (160410)

Requisition ID160410-Posted10/01/2026

Job Summary :Work4Flow - Sr Techinical Consultant - ServiceNow -US

Job Responsibilities :Work4Flow - Sr Techinical Consultant - ServiceNow -US Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) Work closely with technical teams to ensure accurate implementation of requirements. Define and maintain CMDB data model, governance, and best practices. Conduct workshops, stakeholder meetings, and process discussions. Provide functional guidance and solutions aligned with ITIL practices. Assist in integration requirements between ServiceNow and other tools. Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows Support testing activities (UAT) and ensure quality deliverables. Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). Good understanding of CMDB architecture and data governance. Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). Ability to translate business requirements into functional designs. Strong communication and stakeholder management skills. Experience in conducting workshops and client interactions. Knowledge of integrations (REST/SOAP APIs) is an advantage. Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist (Discovery, Service Mapping or DF ) Experience working in Agile/Scrum environments.

Key Responsibilities

Job Summary :Work4Flow - Sr Techinical Consultant - ServiceNow -US Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) Work closely with technical teams to ensure accurate implementation of requirements. Define and maintain CMDB data model, governance, and best practices. Conduct workshops, stakeholder meetings, and process discussions. Provide functional guidance and solutions aligned with ITIL practices. Assist in integration requirements between ServiceNow and other tools. Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows Support testing activities (UAT) and ensure quality deliverables. Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). Good understanding of CMDB architecture and data governance. Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). Ability to translate business requirements into functional designs. Strong communication and stakeholder management skills. Experience in conducting workshops and client interactions. Knowledge of integrations (REST/SOAP APIs) is an advantage. Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist (Discovery, Service Mapping or DF ) Experience working in Agile/Scrum environments.

Skill Requirements

Skill Requirement :Work4Flow - Sr Techinical Consultant - ServiceNow -US Gather and analyze business requirements related to IT Operations and ServiceNow ITOM modules. Minimum 4+ years Relevant ServiceNow Experience. S Design functional solutions leveraging ServiceNow ITOM capabilities such as: o Discovery o Service Mapping o Event Management o CMDB (Configuration Management Database) o Orchestration (preferred) Work closely with technical teams to ensure accurate implementation of requirements. Define and maintain CMDB data model, governance, and best practices. Conduct workshops, stakeholder meetings, and process discussions. Provide functional guidance and solutions aligned with ITIL practices. Assist in integration requirements between ServiceNow and other tools. Prepare functional documentation, including: o Business requirement documents (BRD) o Functional specifications o Process flows Support testing activities (UAT) and ensure quality deliverables. Provide post-implementation support and continuous improvement recommendations. Required Skills & Qualifications: Strong expertise in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management). Good understanding of CMDB architecture and data governance. Familiarity with ITIL processes (Incident, Change, Problem, Asset Management). Ability to translate business requirements into functional designs. Strong communication and stakeholder management skills. Experience in conducting workshops and client interactions. Knowledge of integrations (REST/SOAP APIs) is an advantage. Analytical thinking and problem-solving skills. Preferred Qualifications: ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist (Discovery, Service Mapping or DF ) Experience working in Agile/Scrum environments.

Other Requirements

Other Requirement :Work4Flow - Sr Techinical Consultant - ServiceNow -US