ServiceNow Developer

Diverse Lynx, LLC; San Antonio (TX); On-site; USD 96,000 - 152,000; Part time

Job summary

Diverse Lynx LLC is seeking a ServiceNow Developer to collaborate with Product Owner and stakeholders to configure on-call scheduling, rotations, escalation policies, and integrate with incident and event management. You will develop ServiceNow workflows, automate processes, and support 24x7 operations. On-site role across multiple U.S.

locations including San Antonio, TX. Requirements include ITSM expertise, ITIL knowledge, Flow Designer, and certifications.

Qualifications

• Hands-on ServiceNow experience with On-Call Scheduling and ITSM operations.
• Strong ITSM knowledge including Incident, Problem, Change, Major Incident.
• Experience with Flow Designer, Business Rules, Notifications, and Integrations.

Responsibilities

• Collaborate with Product Owner and stakeholders to configure on-call schedules, rotations, and escalation policies.
• Integrate on-call processes with Incident, Major Incident, and Event Management.
• Develop ServiceNow workflows, automations, and mobile notifications; support 24x7 operations.

Skills

ServiceNow

On-Call Scheduling

ITSM

Flow Designer

Notifications

Integrations

ITIL

Stakeholder communication

Problem-Solving

Tools

SMS/ITOM integrations

Job description

Job Title: ServiceNow developer
Location: - onsite (San Antonio TX, Plano TX, Phoenix AZ, Tampa FL, Chesapeake VA, Colorado Springs CO)
Duration: 6 months

ROLE_DESCRIPTION

"Collaborate with Product Owner and Customer(s) Stakeholders to:
Configure and manage On-Call Schedules, Rotations, and Escalation Policies.
Integrate on-call processes with Incident, Major Incident, and Event Management.
Configure notifications, alerts, and mobile support.
Develop ServiceNow workflows, business rules, and automations.
Support 24x7 operations and Eligible to workimise response processes.
Troubleshoot scheduling and assignment issues.

SKILLS_REQUIRED

"Hands on working experience in ServiceNow (On-Call Scheduling, Shift Management, and ITSM operations).
Strong knowledge of ITSM (Incident, Problem, Change, Major Incident).
Experience with Flow Designer, Business Rules, Notifications, and Integrations.
ITIL knowledge and strong stakeholder communication skills.
ServiceNow CSA ( CAD ) and CIS-ITSM certifications.
Experience with ITOM/Event Management and monitoring tool integrations.
Good Communication and Stakeholder Management, Analytical Problem-Solving

ESSENTIAL_SKILLS

"Hands on working experience in ServiceNow (On-Call Scheduling, Shift Management, and ITSM operations).
Strong knowledge of ITSM (Incident, Problem, Change, Major Incident).
Experience with Flow Designer, Business Rules, Notifications, and Integrations.
ITIL knowledge and strong stakeholder communication skills.
ServiceNow CSA ( CAD ) and CIS-ITSM certifications.
Experience with ITOM/Event Management and monitoring tool integrations.
Good Communication and Stakeholder Management, Analytical Problem-Solving

EXPERIENCE_RANGE_IN_REQUIRED_SKILLS
5-6 Yrs

Role Descriptions

Collaborate with Product Owner and Customer(s) Stakeholders to: Configure and manage On-Call Schedules| Rotations| and Escalation Policies.Integrate on-call processes with Incident| Major Incident| and Event Management.Configure notifications| alerts| and mobile support.Develop ServiceNow workflows| business rules| and automations.Support 24x7 operations and Eligible to workimise response processes.Troubleshoot scheduling and assignment issues.

Essential Skills

Hands on working experience in ServiceNow (On-Call Scheduling| Shift Management| and ITSM operations).Strong knowledge of ITSM (Incident| Problem| Change| Major Incident).Experience with Flow Designer| Business Rules| Notifications| and Integrations.ITIL knowledge and strong stakeholder communication skills.ServiceNow CSA ( CAD ) and CIS-ITSM certifications.Experience with ITOM/Event Management and monitoring tool integrations.Good Communication and Stakeholder Management| Analytical Problem-Solving

Desirable Skills

Keyword:

Skills: ServiceNow

Disclaimer

Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.

Security Notice

Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.