ServiceNow ITOM AI OPS Developer

Tata Consultancy Services; Chicago (IL); On-site; USD 95,000 - 110,000; Full time

Job summary

Tata Consultancy Services seeks an experienced ServiceNow ITOM Developer to lead discovery, service mapping, event management, and AIOps initiatives. Candidates should have 8+ years in ITOM with strong CMDB optimization aligned to CSDM, and hands-on ServiceNow scripting plus cloud discovery capabilities.

The role involves integrating Elastic and Dynatrace, implementing automated remediation using Ansible and Flow Designer, and collaborating with infra, applications, and cloud ops teams to

Qualifications

• 8+ years of ITOM experience including discovery and CMDB.
• Experience integrating Elastic/Dynatrace.
• Hands-on ServiceNow scripting (JavaScript, Glide APIs) and cloud discovery.

Responsibilities

• Design, Implement and support ServiceNow ITOM solution including discovery, Service Mapping, Event Management and cloud Discovery
• Configure and maintain AIOPS Capabilities for Event Correlation, alert noise reduction, anomaly detection and RCA.
• Implement and optimize CMDB and ensure alignment with CSDM standards and best practices
• Integrating monitoring and observability tools like Elastic, Dynatrace and etc. with ServiceNow Event Mgmt
• Develop Event Rules, Alert aggregation policies and operational intelligence dashboard within Service Operations Workspace
• Design and implement automated remediation workflows using ansible, flow designer and integration Hub
• Collaborate with infra, applications and cloud operations teams to onboard services into ServiceNow ITOM
• Good Experience in CMDB Health Assessment, Service Mapping validations
• Create Technical Design document and architecture diagrams and implementation runbooks.
• Lead troubleshooting sessions for event management, discovery and service mapping and AIOPS related issues.
• participate in requirement gathering and workshops and presentations

Skills

ITOM Discovery

Service Mapping

Event Management

CMDB

AIOps

Elastic Integration

Dynatrace Integration

ServiceNow Scripting

JavaScript

Glide APIs

Cloud Platforms

AWS

Azure

GCP

Kubernetes

Docker

Ansible

Flow Designer

Integration Hub

RCA

Education

CSA Certification

ITOM Certifications

Tools

ServiceNow

Elastic

Dynatrace

Job description

Job Description

ServiceNow ITOM AI OPS Developer

Experienced ServiceNow ITOM professional specializing in Discovery, Service Mapping, Event Management, and AIOps, with a strong focus on CMDB optimization aligned to CSDM standards. Proven ability to integrate observability tools, reduce alert noise, and implement automated remediation workflows. Skilled in designing scalable solutions, creating technical documentation, and collaborating with cross-functional teams to drive reliable IT operations.

• 8+ years of exp in ITOM discovery, service mapping, event management and CMDB
• Exp in integrating monitoring tools especially Elastic and Dynatrace
• CSA and ITOM Certifications preferred.

Hands‑on experience with ServiceNow scripting (JavaScript, Glide APIs) and custom development for extending ITOM and AIOps capabilities.

Knowledge of cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, Docker) to support cloud discovery and modern infrastructure.

• Design, Implement and support ServiceNow ITOM solution including discovery, Service Mapping, Event Management and cloud Discovery
• Configure and maintain AIOPS Capabilities for Event Correlation, alert noise reduction, anomaly detection and RCA.
• Implement and optimize CMDB and ensure alignment with CSDM standards and best practices
• Integrating monitoring and observability tools like Elastic, Dynatrace and etc. with ServiceNow Event Mgmt
• Develop Event Rules, Alert aggregation policies and operational intelligence dashboard within Service Operations Workspace
• Design and implement automated remediation workflows using ansible, flow designer and integration Hub
• Collaborate with infra, applications and cloud operations teams to onboard services into ServiceNow ITOM
• Good Experience in CMDB Health Assessment, Service Mapping validations
• Create Technical Design document and architecture diagrams and implementation runbooks.
• Lead troubleshooting sessions for event management, discovery and service mapping and AIOPS related issues.
• participate in requirement gathering and workshops and presentations

Salary Range- $95,000-$110,000 a year