ServiceNow ITBM Developer

Infinity Outsourcing; Hartford (CT); On-site; USD 72,324 - 82,656; Full time

Job summary

A leading IT consulting firm is seeking a ServiceNow ITBM Developer for a 3-6 month onsite position in Hartford, CT. The ideal candidate should have 7-9 years of experience on the ServiceNow platform and proven expertise in APM, TPM, and PPM modules. Responsibilities include developing and configuring ServiceNow modules, maintaining SLAs, and enhancing discovery and integration processes. A certified System Administrator is required, with strong communication skills essential for client interactions.

Qualifications

• 7-9 years working with ServiceNow platform as a Developer.
• 2+ years of experience in ITBM module implementation.
• Working knowledge of integrating APM with other ServiceNow modules.

Responsibilities

• Develop and enhance various ServiceNow ITBM modules.
• Create Configuration Management policies for tracking IT assets.
• Maintain service level agreements (SLA) and SLA workflows.

Skills

Experience with ServiceNow platform

APM, TPM & PPM modules implementation

Configuration Management Database (CMDB)

REST/SOAP integration

Building custom Reports and Dashboards

Agile/Scrum methodology

Scripting languages

Excellent communication skills

Education

Certified System Administrator

Certified Application Developer

CIS-Application Portfolio Management

Job description

Requisition Title : ServiceNow ITBM Developer

Location : Hartford, CT (Onsite)

Duration : 3-6 Months

Pay Rate : (52.5-60/hr Max) on C2C/W2

Client : Eversource Energy

Must Have: looking for a person who has good hands-on implementation experience in APM, TPM & PPM modules of ITBM. Certification would be a plus.

Job Description : (ServiceNow SME APM)

Must Have skills:

• 7-9 years working with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment
• At least 6 years of experience in the IT Industry Experience
• Well versed with CMDB configurations and CSDM 4.0 Framework
• Experience in Configuring various ServiceNow ITBM modules (APM ,PPM, TPM, etc.)
• Developing Configuration item relationships for Business Capabilities, Information Objects, Business Applications, and Application Services
• Experience in integration ServiceNow with any 3rd party tool/application using web-services (REST/SOAP) or any other methodology like JDBC, etc.
• Working knowledge of integrating APM with other ServiceNow modules including ITSM and SAM
• Technical knowledge of various phases of applications, understanding the business or app functions
• Expertise in ServiceNow Reporting. Building custom Reports and Dashboards in ServiceNow for various modules
• Create Configuration Management policies and procedures for tracking IT assets and licensing
• Experience in configuring and enhancing all aspects of ServiceNow (Workflow, UI, client scripts, business rules, etc.)
• Good knowledge around Discovery, Service Mapping, SAM, APM, implementations in ServiceNow
• Working knowledge of implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• Maintains service level agreements (SLA) and monitors an SLA workflows
• Good understanding of ITSM, ITBM, ITOM, ITAM ServiceNow Modules

Certified System Administrator (must have)

Certified Application Developer (good to have)

CIS-Application Portfolio Management (good to have)

Required Skills -

Experience with ServiceNow CMDB, Discovery, Integrations and other ITSM, ITBM, ITOM & ITAM modules

2+ years of Experience in ITBM module implementation

Scrum know-how

Good in scripting languages

Excellent communicator; leverage technical, business and financial acumen to communicate effectively with internal and external customer , Maintain high Customer Satisfaction, Relationship Building, High-level presentation to Top Management