ServiceNow IRM GRC Program Owner — Risk & Audit

JCW Group; Town of Texas (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

JCW Group is partnering with a prestigious investment management firm to hire a GRC Program Manager to own the build-out of the firm's GRC framework on ServiceNow, interfacing with Risk and Audit to shape how controls operate on the platform. This mid-level role sits between architect/ builder and end user, driving end-to-end program execution.

This position requires hands-on ServiceNow experience, proven program leadership, and the ability to influence senior stakeholders across Risk and Audit.

Qualifications

• 7–10 years of hands-on ServiceNow experience.
• Direct experience with ServiceNow IRM (Integrated Risk Management) is required.
• Proven program management experience, able to manage a program end-to-end, not just execute within one.
• Financial services background preferred, but candidates from other industries with the right ServiceNow + program management combination will be considered.

Responsibilities

• Own the program management of the firm's GRC system, sitting at the intersection of Risk and Audit as part of the Policy Frameworks & Professional Practices team.
• Manage and build out GRC frameworks on ServiceNow, functioning as a quality‑assurance layer across the two lines of defense.
• Partner directly with the Director of Policy Frameworks & Professional Practices and senior leadership to define and drive the program roadmap.
• Work cross-functionally with adjacent business stakeholders across Risk and Audit to align priorities and delivery.
• Manage processes (not people) — bridging the gap between technical ServiceNow build‑out and day‑to‑day program execution.
• Operate independently as a trusted program owner, balancing platform requirements against business needs.

Skills

ServiceNow

Program management

GRC/IRM

Job description

JCW Group is partnering with a prestigious investment management firm to hire a GRC Program Manager to own the build-out of the firm's GRC framework on ServiceNow, interfacing with Risk and Audit to shape how controls operate on the platform. This mid-level role sits between architect/ builder and end user, driving end-to-end program execution.

This position requires hands-on ServiceNow experience, proven program leadership, and the ability to influence senior stakeholders across Risk and Audit.