ServiceNow IRM/GRC Product Lead

JCW Group; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

JCW Group is seeking a mid-level GRC Program Manager to own the build-out of the firm’s GRC framework on ServiceNow. This role sits at the intersection of Risk and Audit, driving the program roadmap and ensuring a quality assurance layer across two lines of defense.

You will partner with senior leadership and cross-functionally with Risk and Audit to balance platform requirements with business needs, acting as the trusted program owner committed to end-to-end delivery.

Qualifications

• 7–10 years of hands-on ServiceNow experience.
• Direct experience with ServiceNow IRM is required.
• Proven end-to-end program management experience.
• Not an architect or end-user; true middle-ground PM.
• Financial services background preferred, others considered with the right ServiceNow skills.

Responsibilities

• Own the GRC program management across Risk and Audit within the Policy Frameworks & Professional Practices team.
• Build and QA GRC frameworks on ServiceNow as a quality‑assurance layer across two lines of defense.
• Define and drive the program roadmap with senior leadership.
• Collaborate cross-functionally with Risk, Audit, and other stakeholders to align priorities.
• Manage the program lifecycle and day-to-day execution, bridging tech build-out and operations.
• Operate as an independent program owner balancing platform needs with business requirements.

Skills

ServiceNow

Program management

GRC

Risk & Audit

IRM experience

Cross-functional collaboration

Job description

JCW Group is seeking a mid-level GRC Program Manager to own the build-out of the firm’s GRC framework on ServiceNow. This role sits at the intersection of Risk and Audit, driving the program roadmap and ensuring a quality assurance layer across two lines of defense.

You will partner with senior leadership and cross-functionally with Risk and Audit to balance platform requirements with business needs, acting as the trusted program owner committed to end-to-end delivery.