ServiceNow HRSD Delivery Leader

Deloitte France; New Orleans (LA); On-site; USD 141,000 - 278,000; Full time

Job summary

Deloitte is seeking a ServiceNow HRSD Manager to lead design and delivery of HRSD solutions for global clients. The role requires 6+ years in HRSD, expertise in ServiceNow modules, and strong project leadership.

Travel up to 50% and the ability to mentor teams are essential. The position offers exposure to large-scale HR transformation programs and a path to leadership within Deloitte's HR Strategy & Technology offering.

Qualifications

• Bachelor's degree or equivalent experience.
• 6+ years of experience implementing or optimizing ServiceNow HRSD solutions.
• 3+ years of experience in the delivery and implementation of at least one ServiceNow HRSD core module.
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited sponsorship may be available.

Responsibilities

• Leading the design and implementation of ServiceNow HRSD solutions using Deloitte's agile deployment methodology.
• Collaborating with functional and technical teams to facilitate requirements gathering, sprint design sessions, and solution planning for ServiceNow HRSD applications.
• Developing implementation plans for HRSD deployments, including milestones, scope, budget, and high-level solution architecture.
• Creating user journeys and user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities.
• Overseeing solution delivery activities, including workshops, testing, defect resolution, and deployment support.
• Managing project workstreams by coordinating with cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early

Skills

ServiceNow HRSD

Project management

Stakeholder management

Communication

Team leadership

Requirements gathering

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

ServiceNow platform

Job description

Deloitte is seeking a ServiceNow HRSD Manager to lead design and delivery of HRSD solutions for global clients. The role requires 6+ years in HRSD, expertise in ServiceNow modules, and strong project leadership.

Travel up to 50% and the ability to mentor teams are essential. The position offers exposure to large-scale HR transformation programs and a path to leadership within Deloitte's HR Strategy & Technology offering.