ServiceNow HRSD Implementation Consultant

Windward; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative consulting firm is seeking a ServiceNow Certified Implementation Consultant with a focus on HRSD. This exciting role involves implementing HRSD solutions, collaborating with clients, and advising on best practices to enhance user experiences. You will work in a dynamic environment, contributing to Agile projects and leveraging your expertise to solve complex challenges. Join a passionate team dedicated to delivering exceptional service and driving client success. If you thrive in a collaborative, fast-paced setting and are eager to grow your skills, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Short Term Disability

Long Term Disability

Life Insurance

Paid Time Off

401(k) plan with company match

Work/life balance

Qualifications

• 2-5 years of experience with ServiceNow, particularly HRSD.
• Strong understanding of HR workflows and Agile methodologies.

Responsibilities

• Implement ServiceNow HRSD solutions and deliver complex customer solutions.
• Advise clients on best practices within the ServiceNow platform.

Skills

ServiceNow

Human Resources Service Desk (HRSD)

Agile methodologies

Case Management

Knowledge Management

Education

ServiceNow Certified Implementation Specialist - HRSD

ITIL Certification

Tools

ServiceNow portals

ServiceNow catalog items

Job description

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.

If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you. We are looking for people who are passionate about technology and have a "roll up their sleeves mentality." Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.

We are looking for a ServiceNow Certified Implementation Consultant with a focus on HRSD as part of the ServiceNow Suite. Responsibilities may include implementation of the HRSD solution, conducting workshops, executing technology assessments, knowledge transfer, etc. for clients. Our consultants collaborate with experienced project managers, analysts, designers, and clients to design, build, and deliver vital internal and external customer outcomes to help resolve the issues being faced by our clients. ServiceNow Consultants have a broad understanding of the ServiceNow platform and the service management context, related technologies and products, with some specialization in a few key areas. Over time these specialties may change due to industry transformation or a changing client profile. As such, our consultants have the opportunity to seek out hands-on experience with the latest applications and enhancements to the tool and then leverage this new experience and intelligence to collaborate with our clients to solve complex problems.

Responsibilities include:

1. Implementation of ServiceNow HRSD solution
2. Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.
3. Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.
4. Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables.
5. Contribute on multiple Agile engagements, utilizing the Windward methodology and tools to enhance project efficiency.
6. Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.
7. Innovate and identify solutions that can be reused on future engagements.
8. Proactively keep ServiceNow skills current and contribute to Windward thought leadership.

Qualification

• 2-5 years of experience with ServiceNow (SN), specifically Human Resources Service Desk (HRSD)
• A comprehensive understanding of Human Resources Workflows
• Experience implementing HRSD
• Experience with Case and Knowledge Management
• Experience with ServiceNow portals
• Experience with ServiceNow catalog items
• Experience working with Agile teams, methodologies, and tools in a virtual environment.
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
• A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.

Additional Requirements

• ServiceNow certifications, such as Certified Implementation Specialist - HRSD, ServiceNow Certified Application Developer, ServiceNow Certified System Administrator.
• ITIL Certification

Location

• Remote

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward IT Solutions is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.