ServiceNow HR Business Process Consultant

The Anti; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative organization is seeking a ServiceNow HR Business Process Consultant to join their dynamic team. In this role, you will work closely with clients to develop and implement HR solutions that enhance employee experience and drive value. Your expertise in ServiceNow and project management will be crucial in leading discovery workshops and defining processes that meet client needs. This forward-thinking company fosters a collaborative environment where your contributions will directly impact the success of projects. If you are passionate about HR technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Competitive Health Benefits

401(K) with a 3% contribution

Vacation benefits

Volunteer benefits

Sabbatical benefits

Collaborative working environment

Continuous learning culture

Qualifications

• 2-4 years of IT project experience in HR required.
• Strong communication and organizational skills are essential.

Responsibilities

• Lead project initiation and design workshops with clients.
• Drive HRSD process definition and improvement.

Skills

ServiceNow

HRSD process definition

Requirements gathering

Project management

Communication skills

Interpersonal skills

Education

Bachelor's degree in relevant field

Tools

ServiceNow

Process documentation tools

Job description

Seeking: ServiceNow HR Business Process Consultant (BPC)

Who We Are:

The Anti is a solution-driven, forward-thinking, culture-focused organization. We drive successful implementations that deliver value to our customers NOW. We're fluent in ServiceNow, we're fluent in HR, and we're uniquely positioned to become the leading partner in Employee Experience solutions powered by ServiceNow.

What We're Looking For:

Business Process Consultant (BPC). The BPC is an integral team member who works directly with our customers to develop an implementation strategy and HRSD solution design. The BPC is someone who instinctively incorporates lessons from past projects and understands the need to build on what works and, more importantly, know what doesn't. BPCs are the power behind our punch!

Be the One to:

• Have a keen understanding of the products we implement and our customers' business needs
• Lead and/or support project initiation activities, including pre-work questionnaires and design workshop schedules and agendas
• Lead discovery and design workshops and serve as the liaison between the technical team members and the customer throughout the project lifecycle
• Drive HRSD process definition, re-engineering, improvement, and gap analysis of current- and future-state processes that solve customer problems, accelerate value and employ proven practice and standards
• Identify and generate solutions from a people, process, and technology perspective by guiding customer sponsors and stakeholders
• Interpret our customers' business processes and employee experience needs, engaging our customers to demonstrate how ServiceNow HRSD will support their processes
• Provide guidance and successful implementation of the processes in partnership with other members of the project team
• Influence and consult (providing options with pros, cons, and risks) while also bringing thought leadership to HRSD sponsors/stakeholders to solve business process challenges
• Manage and communicate process and business requirements to ensure the proposed solutions meet the client expectations
• Develop and maintain design workbooks, process documentation, user stories, use cases and test scenarios, process guides, and flow diagrams (as applicable and per SOW)
• Retrieve and assess completed design workbooks in preparation for story authoring
• Evaluate risks and anticipate issues from mitigation to resolution
• Author user stories to support technical configuration
• Perform peer review of configuration user stories
• Participate in UAT activities, including defect and enhancement identification and triage
• Engage in timely and effective communications to customers, provide status reports as needed, and facilitate executive steering committee meetings
• Deliver excellence
• Stay humble, hustle hard

What You Need:

• 2-4 years of experience with IT project-based work in HR
• An understanding of deploying processes/solutions in customer environments
• The ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to HRSD sponsors/stakeholders in solving business process and/or technical problems during project delivery
• Experience in requirements gathering and creating process documentation
• Strong organizational skills, ability to manage multiple tasks and deliver them on schedule
• First-class communication and presentation skills
• Strong interpersonal skills, customer-centric attitude
• ServiceNow or comparable case management experience is a MUST

What We Offer:

• Competitive Health Benefits
• 401(K) with a 3% contribution
• Vacation, Volunteer, and Sabbatical benefits
• A collaborative and agile working environment
• World Class co-workers with extensive ServiceNow experience
• Continuous learning culture

The Anti is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.