Process Improvement Consultant

Delta Dental of California; United States; Remote; USD 80,000 - 175,000; Full time

Job summary

An established industry player is seeking a Process Improvement Consultant to drive large-scale initiatives within Pega. This role involves collaborating with cross-functional teams to enhance operational efficiency and customer satisfaction. You'll leverage your analytical skills to identify improvement opportunities and implement effective solutions. This position offers a dynamic work environment that fosters professional growth and innovation, along with a comprehensive benefits package to support your well-being and career development. If you're ready to make a significant impact and thrive in a collaborative atmosphere, this opportunity is for you.

Benefits

401(k) with matching contributions

Rich medical & pharmacy benefits

100% employer-paid dental and vision benefits

Generous paid time off

Tuition reimbursement

Adoption assistance

Employee discount program

Qualifications

• 4+ years of experience with a Bachelor's degree preferred.
• Ability to develop, implement, and maintain analytical tools.
• Strong written and verbal communication skills.

Responsibilities

• Leads large-scale process improvement initiatives.
• Collaborates with stakeholders to resolve issues.
• Provides training and guidance for process improvements.

Skills

Analytical Skills

Communication Skills

Pega Experience

Root Cause Analysis

Project Management

Interpersonal Skills

Education

Bachelor's Degree

Tools

MS Office (Word, Excel, PowerPoint)

Smartsheet

Job description

JOB DESCRIPTION

The Process Improvement Consultant is responsible for identifying and executing large-scale process improvement opportunities and initiatives within Pega, as well as monitoring projects and participating in cross-functional process improvement project teams. This position will also drive process and systemwide issue resolution. This resolution work includes serving as the team's representative and partnering with other leaders in the enterprise to ensure success. This position will also participate in cross-divisional and departmental initiatives and act as a trainer to the functional teams.

This person may travel for 1-2 meetings annually.

RESPONSIBILITIES

• Leads or participates in large-scale business process improvement initiatives resulting in significant improvements in customer satisfaction, increased revenue and decreased operations costs.
• Ability to make changes in Pega.
• Collaborates with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and updates to project status.
• Analyzes and identifies opportunities for business or system process improvements and develops initiatives to address identified opportunities.
• Manages communication, collaboration and co-operation amongst cross-divisional stakeholders including Senior Executive leaders.
• Provides training and guidance to functional areas to assist with the implementation and maintenance of process improvement initiatives.
• Responsible for building and maintaining a strong knowledge base in assigned areas of expertise.
• Lends technical and functional systems-specific knowledge throughout the end to end process.
• Participates in cross-functional meetings to update stakeholders on pertinent issue resolutions, process changes, and system enhancements.

QUALIFICATIONS

• 4+ years of experience with Bachelor's degree preferred.
• Pega experience highly preferred.
• Strong analytical skills and can perform extensive data and root cause analysis.
• Subject matter expertise in one or more aspects of Contract Configuration (e.g. Contracts, Implementation, Group, Benefits, Enrollment, Billing, Provider and related set-up and configuration).
• Experience assessing future business needs and feasibility requests related to aspects of Contract Configuration.
• Ability to develop, implement, and maintain analytical tools and models.
• High level of knowledge of contract/policy processing concepts, policies, guidelines and systems.
• Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology.
• Ability to effectively adapt to change and is comfortable handling risk and uncertainty.
• High level understanding of process flows and can identify roadblocks and devise solutions to improve processes.
• PC literacy; MSOffice skills (Outlook, Word, Excel, PowerPoint, MS Teams) with strong Word skills; Smartsheet preferred.
• Strong written and verbal communication skills; ability to present written information and findings; ability to communicate concepts; ability to make executive-level presentations.
• Strong interpersonal skills; ability to interact well with co-workers and outside contacts; work independently and/or as part of the team

Licenses

* Six Sigma Green Belt Certification. Preferred

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including, but not limited to, fair chance and anti-discrimination ordinances. At Delta Dental, we maintain a strict stance on theft, fraud, and violent crimes. For positions involving driving, we enforce heightened standards regarding driving records. Each individual criminal background check is evaluated on its merits, taking into account the time elapsed since the conviction, evidence of personal development and rehabilitation, and any potential risk posed to our business operations, employees, customers, or vendors.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Remote

ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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