ServiceNow Growth Consultant | ITIL/ITSM Expert

VetCV; Pensacola (FL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401k match

Medical

Dental

Vision

PTO

Education Reimbursement

Job summary

Argo Cyber Systems is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction on a ServiceNow-based ITSM/ITIL transformation for a U.S. Government program.

You will design and lead workshops, translate requirements into user stories, and collaborate with delivery teams to ensure outcomes meet customer needs. This role requires US citizenship, DHS suitability, TS/SCI clearance, and 6+ years of relevant experience.

Qualifications

• Must be a US Citizen.
• Must be able to obtain DHS suitability prior to starting employment
• Must be able to obtain a TS/SCI Clearance
• 6+ years of directly relevant experience
• 2+ years of experience with the ServiceNow platform supporting ITSM and ITIL process flow development and tuning
• Significant consulting experience within complex, global organizations with the ability to influence and consult in an ITIL / ITSM Services environment.
• Experience in defining and deploying future-state ITSM processes and in identifying solutions from a people, process, and technology perspective
• Excellent communication and presentation skills
• Experience in analyzing and recommending ITSM strategies based on business priorities
• Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team
• Strong problem-solving and analytical skills with an aptitude and passion for learning new technologies
• Familiarity with the ServiceNow platform, including the development of customizations beyond out-of-box
• Strong documentation and technical writing experience.

Responsibilities

• Lead & collaborate with customers in their efforts to take advantage of the ServiceNow platform to improve their ITSM and ITIL processes
• Be a key member of an overall engagement team focused on delivering customer outcomes
• Lead customer design workshops
• Guiding customers in defining and refining business requirements for functional aspects of the solution
• Drafting user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
• Managing and communicating ITSM process and business requirements to the delivery team to ensure that the proposed solutions meet customer expectations
• Contribute towards continuous improvement of leading practices
• Growing and mentoring other members of ServiceNow and the partner ecosystem

Skills

Excellent communication

Analytical skills

Interpersonal skills

Consulting experience

Leadership

Technical writing

ITSM/ITIL expertise

ServiceNow familiarity

Education

Bachelor's degree in Systems Engineering, Computer Science, Information Systems or related technical field

Tools

MS Teams

MS Outlook

MS SharePoint

Jira

Confluence

Jira Align

Job description

Argo Cyber Systems is seeking a Business Process Consultant to drive consumption, adoption, and customer satisfaction on a ServiceNow-based ITSM/ITIL transformation for a U.S. Government program.

You will design and lead workshops, translate requirements into user stories, and collaborate with delivery teams to ensure outcomes meet customer needs. This role requires US citizenship, DHS suitability, TS/SCI clearance, and 6+ years of relevant experience.